Abacus Service Corporation · 2 months ago
Program Management T7
San Francisco, CA
Full-time
Onsite
Senior LevelAbacus Service Corporation is seeking a dynamic and strategic leader to temporarily lead the Dasher & Consumer Customer Experience team. This role will oversee key operational, analytical, and strategic initiatives to ensure high-quality support experiences for both Dashers and Consumers, driving core experience metrics and leading a high-performing team.
Health CareInformation Technology
Responsibilities
Oversee and manage core support KPIs through the end of year (EOY) and Q1, including Did We Resolve and Manual Task to Resolution, ensuring targets are achieved and insights drive continuous improvement
Lead preparation efforts for the next fiscal year, ensuring high-priority initiatives are fully scoped, resourced, and ready for Q1 execution
Manage a team of 3–4 direct reports, providing day-to-day guidance, prioritization, and support to ensure strong operational performance and teammate growth
Partner closely with key stakeholders across Product, Strategy & Ops, and Analytics to ensure alignment, influence roadmaps, and deliver integrated customer experience strategies
Design and implement scalable process improvements to ensure fast and fair customer resolutions
Develop and execute strategies to enhance the customer experience
Analyze consumer satisfaction data at the most granular level and translate insights into actionable business plans
Qualification
Required
Dynamic and strategic leader
Experience in overseeing operational, analytical, and strategic initiatives
Ability to drive core experience metrics
Experience in leading a high-performing team
Strong analytical acumen
People leadership experience
Passion for improving customer experience
Experience in metric & performance management
Ability to manage core support KPIs
Experience in strategic planning
Ability to manage a team of 3–4 direct reports
Experience in cross-functional collaboration
Ability to design and implement scalable process improvements
Experience in developing and executing strategies to enhance customer experience
Ability to analyze consumer satisfaction data and translate insights into actionable business plans
Exceptional communication skills
Ability to build strong relationships and influence across teams
Ability to inspire teams to achieve ambitious goals
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
H1B Sponsorship
Abacus Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase