Lee Company · 6 hours ago
Virtual Support Technician
Franklin, TN
Full-time
Onsite
New Grad, Entry LevelLee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities. The Virtual Support Technician is responsible for onboarding new customers and technicians, providing training on applications, and ensuring the success of the technology platform.
Cyber SecurityHeating Ventilation and Air Conditioning (HVAC)Real EstateSecurity
No H1B
Responsibilities
On-boarding new Lee Support customers and technicians
Working knowledge of the applications and user interfaces
Downloading software to user provided devices
Training external customers and internal technicians on the use of the applications
Responsible for the overall success of our technology platform both internal and externally
Help develop ways to provide technical support through various channels (not limited to Xoi)
Qualification
Required
High School Diploma or greater
Fundamental knowledge of applied sciences (Thermodynamics, Heat Transfer, Fluid Flow, Physics, etc.)
A working familiarity and proficiency with Microsoft Office Suite products including Excel, Word, and PowerPoint and ability to be trained in use of the Company-specific applications and software
Experience with HVAC / Plumbing industry preferred with good understanding of construction practices
Knowledge of XOI hardware and software
Knowledge of DST and the sound partner program
Knowledge of Lee Stat and user interface
Knowledge of electrical circuits
Experience with Building Code Interpretation and Application preferred
A working vocabulary of the building/construction trades preferred
Must have working knowledge and proficient with technology Microsoft systems
Must possess excellent time management skills
Must have the ability to juggle multiple tasks
Must be able to deal with difficult people
Must have excellent organizational skills
Must be able to work well with other technicians and tradesman
Analytical – Collects and researches data; Uses intuition and experience to complement data
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret information
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to other's views; Contributes to building a positive team spirit; Puts success of team above own interests
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions
Attendance and Punctuality – Is consistently at work and on time
Language Skills: Ability to read and interpret documents such as safety rules, and control diagrams. Requires the ability to organize and keep report documents in an organized and readable format
Computer Skills: To perform this job successfully, an individual should have knowledge of Windows operating system as well as BAS engineering software. Individual must also have a basic understanding of IT networks and protocols
Preferred
Experience with HVAC / Plumbing industry preferred with good understanding of construction practices
Knowledge of XOI hardware and software
Knowledge of DST and the sound partner program
Knowledge of Lee Stat and user interface
Knowledge of electrical circuits
Experience with Building Code Interpretation and Application preferred
A working vocabulary of the building/construction trades preferred
Benefits
Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
Company-supported volunteer opportunities to make a real impact.
Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
Paid time off (PTO), holidays, and Chaplain services for support when you need it.
Company
Lee Company
Lee Company is a solutions and services provider for facilities and homes, including heating, air conditioning, plumbling and home security.
Founded in 1944Franklin, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Perko
President & CEO
Rob Ivy
Chief Financial Officer
Recent News
Hartford Business Journal
2024-12-10
Hartford Business Journal
2023-01-11
Med-Tech Innovation
2022-09-16
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