College of the Holy Cross · 1 day ago
L1 Service Analyst
Worcester, MA
Full-time
Onsite
Mid Level
$48K/yr - $52K/yr
3+ years expCollege of the Holy Cross is dedicated to fostering a professional and supportive work environment. The Level 1 Service Analyst will serve as the first point of contact for technical support, providing assistance with Windows and Mac hardware and software issues while ensuring top-tier customer service and satisfaction.
CommunitiesEducationFinance
Responsibilities
Analyze, troubleshoot, document, manage, and resolve level 1 Windows and Mac hardware and software issues
Act as the first point of contact for technical support at the College
Respond to phone calls, walk-ins, and emails, providing customers with top tier customer service
Document issues within our ticketing system
Help improve Help Desk policies and procedures
As appropriate, escalate issues to others in the Customer Experience Team
Manage student workers as needed
Other duties as assigned
Qualification
Required
Technical high school, associates degree, or equivalent experience required
Strong focus on customer service required
Knowledge of Windows OS, MacOS, and iOS required
Ability to prioritize and troubleshoot complicated technical problems required
Thorough knowledge of a relevant specialized or technical field equivalent to 2 years of college or specialized training programs
Over 3 years up to and including 5 years relevant experience required
Preferred
CompTIA A+, Google IT Support Professional, or like certifications are a plus
Higher education technology support experience is a plus
Company
College of the Holy Cross
College of the Holy Cross is a highly selective, four-year, undergraduate, liberal arts institution.
501-1000 employees
H1B Sponsorship
College of the Holy Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (4)
2022 (10)
2021 (2)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Shettler
Chief Information Officer
John F. Hill
Chief Communications Officer
Recent News
2025-11-12
2025-10-09
2025-10-07
Company data provided by crunchbase