Goodwill Industries of Southeastern Wisconsin, Inc. · 1 day ago
Safety Support Associate
West Milwaukee, Wisconsin, United States
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expGoodwill Industries of Southeastern Wisconsin, Inc. is dedicated to providing a safe and welcoming environment. The Safety Support Associate is responsible for implementing security measures, conducting safety checks, and engaging with customers to deter theft and prevent hazards.
AssociationCommunitiesLifestyleRetailTraining
Responsibilities
Implement a “greet and guide” protocol, proactively offering directions to customers upon entry, provide assistance and product information, and build trust through personalized interactions
Conduct random visible patrols, monitor high-risk areas, and communicate in real time using VoCoVo. Partner with AP and law enforcement for safety workshops
Create routine safety checks and log inspections of all areas (bathrooms, breakrooms, parking lots, etc.)
Promote “see something, say something,” campaign and coordinate quarterly drills with the Safety Department
Use NetTrack for accurate reporting, share prevention strategies in store meetings, and respond promptly to emergencies with de-escalation techniques
Use analytics from incident reports to identify patterns and adjust patrols or training accordingly, as well as prevention of future issues
Offer safe-walk services for late shifts and maintain regular check-ins with management
Inspect displays, straighten merchandise, and monitor fitting rooms for concealment or tampering
Apply subtle shadowing, engage customers in casual conversation, and maintain visibility near exits during peak times
Serve as Safety Captain for location, ensuring a safe environment and engaging in activities such as evacuation readiness and leading tornado drills
Maintain training in verbal de-escalation and crisis intervention
Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change
Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks
Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts
Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit
Responsible for completing other duties/responsibilities as assigned
Qualification
Required
Two years of college education or experience equivalency
A minimum of one continuous year of security experience with frequent public contact
Excellent inter-personal communications skills
Basic computer skills
Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors and subordinates
Ability to walk, sit or stand for periods of time exceeding 60 minutes
Ability to run, climb and/or carry fire extinguishers weighing up to 50 pounds
Ability to assist in lifting sick and/or injured persons weighing in excess of 75 pounds
Ability to perform duties in adverse weather conditions including but not limited to extreme cold, heat, dry or wet conditions
Able to function in an area with possible exposure to blood and other potentially infectious material
Company
Goodwill Industries of Southeastern Wisconsin, Inc.
Goodwill Industries of Southeastern Wisconsin, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jacqueline E. Hallberg
President & CEO
Recent News
The Business Journals
2024-04-27
2024-02-19
2024-02-19
Company data provided by crunchbase