Vireo · 11 hours ago
IT Specialist
Albany, NY
Full-time
Onsite
Mid Level
$65K/yr - $70K/yrVireo Health is a leading company in the cannabis industry, dedicated to blending science, technology, and passion to create top-tier products. The IT Specialist will be responsible for troubleshooting customer issues, maintaining IT infrastructure, and providing support for various IT services, ensuring a reliable and efficient IT environment.
BiotechnologyCannabisHealth CareMedicalPharmaceuticalService Industry
Responsibilities
Maintains, monitors, and supports the IT infrastructure environment throughout the company; HQ, dispensaries, facilities, distribution centers, and new acquisitions
Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning in accordance with industry best practices and Vireo’s reference Architecture
Identify and resolve system and OS-level issues within Vireo’s IT environment. Develop standard operating procedures and baseline system health/performance metrics. Support OS-level reliability and system provisioning in accordance with industry best practices and Vireo’s systems reference architecture
Define and document best practices and strategies regarding application deployment and infrastructure maintenance
Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems
Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
Adhere to all Vireo and department processes and standards
Participate in upgrade projects and installation activities for new hardware and software components
Qualification
Required
Typically requires a BS or equivalent combination of education and related experience
Candidates located in Albany/Johnstown, NY or Baltimore, MD and surrounding areas
Ability to research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Familiarity with regulatory & security standards, best practices, and company requirements
Experience maintaining, monitoring, and supporting IT infrastructure environments
Experience with Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
Ability to administrate and provide Level 1 and 2 support for incidents or service requests related to Office 365 suite
Ability to identify and resolve network issues across network/voice domains
Experience developing standard operating procedures and baseline network monitoring standards
Ability to support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning
Ability to identify and resolve system and OS-level issues within IT environments
Experience developing standard operating procedures and baseline system health/performance metrics
Ability to define and document best practices and strategies regarding application deployment and infrastructure maintenance
Ability to coordinate problem resolution among a variety of functional areas
Familiarity with documentation for assigned technology, configuration standards, and infrastructure architecture
Adherence to all Vireo and department processes and standards
Participation in upgrade projects and installation activities for new hardware and software components
Ability to perform professional-level analysis, evaluation, or research applying basic concepts, practices, and theories of areas within IT information systems
Ability to interact professionally and effectively through verbal and written communication
Demonstrate adaptability and desire to learn
Ability to integrate information from a variety of sources to arrive at a broader understanding of issues
Ability to execute plans to accomplish objectives and prioritize actions
Ability to initiate decisive, timely action to address critical issues
Ability to identify and anticipate customer requirements, expectations, and needs
Ability to make logical, rational, and integrative decisions
Benefits
Medical
Dental
Vision
STD
LTD
HSA
FSA Dependent Care
Vol Life
401k match
Company
Vireo
Vireo was founded as a pioneer in medical cannabis in 2014 and is fueled by an entrepreneurial drive.
Founded in 2004
501-1000 employees
H1B Sponsorship
Vireo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Public CompanyTotal Funding
$104.01MKey Investors
Chicago Atlantic Group
2024-08-19Post Ipo Equity· $5.39M
2021-03-26Post Ipo Debt· $23.5M
2020-03-10Post Ipo Equity· $7.65M
Leadership Team
Amber Shimpa
CEO, Vireo Health of Minnesota
Francis L.
Deputy Chief Security Officer - MD
Recent News
2024-04-08
Marijuana Business Daily
2024-04-02
Company data provided by crunchbase