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Widewail · 5 days ago

Review Response Specialist

Hybrid (Burlington, Vermont, US)

Full-time

Hybrid

Entry Level

$19.50/hr - $24.08/hr

1+ years exp

Widewail is a Burlington, Vermont based startup focused on enhancing customer service experiences for businesses. They are seeking a Review Response Specialist to craft professional, SEO-conscious responses to online reviews and comments, serving as the voice of their clients to protect and enhance their online reputation.

InternetMarketingSocial MediaSoftware

Responsibilities

Online review response with SEO focus on sites including but not limited to Google, Facebook, DealerRater, Cars.com, Edmunds, Yelp, and Cargurus

Negative review and comment management in direct partnership with Widewail customers

Email and phone communications with clients in support of their online reputation

Recommending ways in which a customer could/should manage difficult situations online

Qualification

CopywritingSEOOnline reputation managementContent writingCustomer service attitudeOrganizational skillsAttention to detailCommunication skills

Required

1-2 years of copywriting experience

Excellent written and verbal communication skills - proper use of grammar and spelling is an absolute must

Familiarity with SEO and best practices for website content development

Understanding of online reputation management and common review sites

Minimum of one year of content writing experience

Must have strong organizational skills and attention to detail

Demonstrated ability to work independently and manage deadlines

Customer-service-first attitude

Preferred

Associates degree in marketing, communications, business, or a similar field

Benefits

Medical, Dental, Vision, HSA, FSA, DCA

Company funded Lifestyle Spending Account

Employer match 401K

Paid Parental Leave

Sick Time Off

Paid Time Off & Paid Holidays

Company

Widewail

Widewail provides review response, generation, video testimonial and reputation management services.

Founded in 2018

Burlington, Vermont, USA

51-200 employees

https://www.widewail.com

Funding

Current Stage

Growth Stage

Total Funding

$1.65M

2021-04-30Seed· $1.5M

2018-11-15Pre Seed· $0.15M

Leadership Team

Matt Murray

CEO / Founder

Angi Murray

Co-Founder

Recent News

EIN Presswire

Vaughan Automotive Named No. 1 in National Customer Reputation Rankings

2025-10-02

Business Wire

Lexus Earns Top Reputation Ranking Among Automotive Brands, According to 2024 Widewail Brand Scorecard

2024-04-06

Kearny Mesa Hyundai Earns Top San Diego Spot in Widewail Automotive Reputation Index; Volvo Cars San Diego ...

2024-02-23

Company data provided by crunchbase