Independence Blue Cross · 2 days ago
Customer Service Workforce Analyst
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expIndependence Blue Cross is focused on transforming health care to enhance the well-being of communities. They are seeking a Customer Service Workforce Analyst to analyze business processes, generate reports, and oversee workforce management functions to support continuous improvement efforts.
Health CareHealth InsuranceInsuranceMedical
Responsibilities
Utilize system reporting tools to analyze current business processes and to support continuous process improvements
Generate various reports for end users
Develop and Provide expert reporting and analysis in staffing levels, schedule effectiveness and cost comparisons
Responsible for overseeing workforce management scheduling, time reporting and auditing functions
Develop comprehensive reporting illustrating staffing, attendance and time and labor
Monitor all time audits and oversee all edits related to time throughout the period
Responsible for defining, configuring/developing, testing, analyzing, and maintaining Infor Workforce Management application (Time and Labor, Scheduling, and Analytics)
Responsible for all aspects of the workflow including but not limited to teams, naming conventions, pay policy groups, time codes, exceptions, work rules, and accruals
Coordinate system support as super user, such as interface validation
Monitor workflow actions for absence and exception processing
Qualification
Required
Bachelor's degree in Business, IT or related major; or minimum of 4 years' related experience and/or training; or equivalent combination of education and experience
3-5 years of experience working with Payroll, HRIS or Workforce Management (Timekeeping, Scheduling and Attendance, Analytics) system preferred
Strong analytical skills with the ability to translate business requirements into technical specifications
Extensive understanding of Microsoft Excel and ability to demonstrate knowledge in creating formulas/macros, using pivot tables and graphing
Excellent written and oral communication skills
Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app
Preferred
Familiarity with basic statistical analysis
Experience in creating custom reports in tools such as Crystal Reports, Cognos, MS Access or SQL Server
Company
Independence Blue Cross
The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Jorgensen
Senior Vice President Human Resources
Joe Geist
SVP & Market President, National
Recent News
Home Health Care News
2026-01-14
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