Festival Foods · 17 hours ago
Self-Checkout Attendant
US-WI-Wausau
Full-time
Onsite
New Grad, Entry LevelFestival Foods is a Wisconsin grocer committed to exceptional service and community support. The Self-Checkout Attendant is responsible for assisting guests at self-checkout registers, providing technical support, and ensuring a smooth checkout process while maintaining a clean and organized area.
CommunitiesFood and Beverage
Responsibilities
Greet every guest in a friendly, helpful, and professional manner
Provide guidance on using self-checkout machines
Assist guests with scanning items, handling payments, and bagging purchases as needed
Continuously moving through the self-checkout area to respond to guest inquiries and interventions with urgency
Offer exceptional customer service by providing helpful solutions and addressing guest questions or concerns
Maintain a positive attitude and demonstrate patience in stressful situations
Educate guests on self-checkout interventions, features, and benefits
Encourage new users and help manage traffic flow by inviting guests with small orders from a traditional lane
Troubleshoot and resolve basic technical problems with self-checkout machines
Report any malfunctions or maintenance needs to the appropriate personnel
Ensure self-checkout stations are operational and stocked with necessary supplies (e.g., receipt paper, bags)
Keep the self-checkout area clean, organized, and free of obstructions
Regularly sanitize self-checkout stations to maintain a clean & safe shopping environment
Ensure signage and instructions are clearly visible and up to date
Monitor transactions, assistance lights and guest behaviors to better assist guests and help prevent theft and fraud
Follow store policies and procedures regarding loss prevention/asset protection and security
Report suspicious activities to store management or CORE
Collaborate with other store associates to enhance overall store operations
Participate in training sessions and team meetings as required
Provide feedback to improve self-checkout processes and guest experience
Other duties as assigned
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Qualification
Required
Experience as a Cashier and Bagger
Basic technical proficiency and ability to troubleshoot equipment issues
Strong communication and interpersonal skills
Ability to remain calm and handle difficult situations effectively
Attention to detail and strong organizational skills
Ability to stand for extended periods and perform physical tasks as needed
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Ability to multitask and manage multiple registers at a time
Preferred
Previous customer service or retail experience preferred
Benefits
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
Company
Festival Foods
Festival Foods and our associates believe in community involvement, volunteerism, and Servant Leadership.
Founded in 1946
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-16Acquired
Recent News
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2025-09-17
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