Guardant Health · 2 days ago
Solution Success Manager - Health Systems (Central)
United States
Full-time
Remote
Senior Level
$122K/yr - $177K/yr
5+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. They are seeking a highly motivated Solution Success Manager to drive successful implementation, adoption, and expansion of Shield across health systems/IDNs, ensuring a seamless provider and clinic experience.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions
Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness
Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence
Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements
Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN
Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers
Identify and help activate education opportunities and scalable enablement resources
Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases)
Qualification
Required
5+ years in health system implementations, customer success, clinical operations, healthcare consulting, diagnostics/lab operations, or similar
Proven ability to build trusted customer relationships through active listening, needs discovery, and consultative problem solving
Demonstrated workflow mapping/process design experience across clinical and operational stakeholders
Strong project/program management capability leading cross-functional workstreams with multiple dependencies
Excellent written/verbal communication; comfortable with clinical, operational, and executive audiences
Preferred
Experience with IDNs and multi-site enterprise rollouts
Familiarity with specimen logistics and/or lab operations
PMP/CAPM/Prosci/Lean/Six Sigma (or equivalent) a plus
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
2026-01-23
Company data provided by crunchbase