UL Solutions · 1 day ago
Customer Research Senior Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $107K/yr
5+ years expUL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers. The Customer Research Senior Specialist will enhance UL Solutions’ Customer Research capability, focusing on supporting the Software business through insights generation and operational improvements.
AdviceAnalyticsEducationPublic Safety
Responsibilities
Own the end-to-end architecture and design of the Customer Research and VoC program, including data collection, analysis, and insight generation across selected VoC platforms
Support Software business units, with an emphasis on enabling Software product and engineering teams with actionable, timely customer insights
Lead initiatives to modernize, redesign, or scale the VoC program and its processes across the organization
Analyze VoC, customer feedback, and product usage data using advanced research tools, statistical methods, and visualization platforms
Create and deliver reports, dashboards, and executive-level presentations using tools like Power BI to communicate insights and trends
Ensure the accuracy, reliability, and ongoing quality of all dashboards and reporting assets
Define and prioritize data infrastructure and integration needs in partnership with UL IT and Data Engineering teams
Monitor and drive adoption and engagement of dashboards, insights reports, and research deliverables across Software teams
Partner with Commercial Analytics, Software Product Management, Customer Success, Research agencies, and other stakeholders to translate insights into operational and strategic actions
Stay current on advancements in VoC, B2B Software customer experience, and research methodologies to support the continued maturity of Customer Experience at UL Solutions
Promote customer-centric decision-making across Software teams and associated business units
Qualification
Required
Bachelor's degree in Market Research, Business, Statistics, Social Sciences, or a related field
Minimum 5 years of experience in Market Research or Customer Experience
At least 3 years supporting a B2B Global Software or Professional Services organization
Demonstrated experience revamping or rebuilding a VoC program, including methodology redesign and platform optimization
Hands-on experience with multiple VoC and research platforms, such as Qualtrics, Forsta, Medallia, InMoment, etc
Strong proficiency in Power BI and other data visualization tools
Strong analytical skills, including experience with statistical modeling and advanced insights techniques
Excellent presentation and data storytelling capabilities, with experience delivering insights to senior leaders
Experience managing global data governance, compliance requirements, and research regulations
Ability to translate complex data sets, methodologies, and customer behavior trends into clear, actionable insights
Exceptional communication, collaboration, and interpersonal skills
Comfortable working with distributed global teams across multiple time zones
Benefits
Health benefits such as medical, dental and vision
Wellness benefits such as mental and financial health
Retirement savings (401K)
Paid time off including vacation (15 days)
Holiday including floating holidays (12 days)
Sick time off (72 hours)
Company
UL Solutions
UL Solutions is a safety science company that promotes safety science through research and investigation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25B2025-12-03Post Ipo Secondary· $975M
2025-10-28Post Ipo Debt· $1B
2024-09-05Post Ipo Secondary· $980M
Leadership Team
Jennifer Scanlon
President & CEO
Scott. D'Angelo
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-11
Company data provided by crunchbase