Community Solutions for Children, Families, and Individuals · 1 day ago
STV Program Manager
Morgan Hill, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $98K/yr
4+ years expCommunity Solutions for Children, Families and Individuals is dedicated to providing high-quality, trauma-informed services. The Program Manager will oversee day-to-day operations, ensuring compliance with agency goals and delivering culturally responsive support to clients in need.
CharityChildrenHealth CareMental HealthNon ProfitWomen's
No H1B
Responsibilities
Assists with hiring, onboarding, evaluation, coaching, and progressive discipline using equitable and strengths-based approaches
Collaborate with the Program Director to monitor program effectiveness, financial performance, and statistical reporting
Identifies and coordinates quality improvement activities, including continuous auditing and outcome review
Completes internal Agency and external funder reports with accuracy and timeliness
Ensures adherence to Agency policies and procedures, including crisis line protocols
Coordinates daily program workflow to ensure efficient operations and responsive client support
Reviews weekly charts with Case Managers, Clinical/Program Coordinators to ensure audit readiness
Attends assigned Agency, County, and community meetings, provides leadership, and shares updates with staff in a timely manner
Coordinates and implements program requirements and deliverables
Monitors and supports staff compliance with documentation standards. Reviews, evaluates, and co-signs, where applicable, service documentation
Provides direct services and crisis response coverage/support as needed
Provides professional development mentoring for staff, as well as new employee orientation training, when required
Assists with special projects, new services development, and technology initiatives
Facilitates team meetings in a strength-based, collaborative, and inclusive manner
Consistently applies strength-based, culturally responsive, and solution-focused problem-solving skills that honor each client’s lived experience, identity, and self-determination
Provides back-up coverage for Program Director, ensuring continuity of services and fostering a supportive, collaborative team culture where everyone feels valued
Ensure productivity targets are met and develop improvement plans that are supportive, capacity-building, and grounded in mutual respect and accountability
Ensures that tracking tools are kept up and maintained for: EMR, SRD’s, UR, all outcome/surveys, training of staff in EBPs, productivity etc
Ensures program capacity and outreach efforts are being maintained in ways that uplift under-resourced and historically marginalized communities
Ensures adherence to contracts deliverables and outcomes
Respond to phone calls and emails within 24 hours on business days. Resolve outstanding issues using a collaborative, inclusive strength-based approach
Works collaboratively with other Agency divisions to foster belonging, interdisciplinary partnership, and shared accountability
Maintains excellent, inclusive customer service practices with internal and external clients and partners, demonstrating empathy, cultural responsiveness, and professionalism
Promotes cultural awareness, equity, and cultural responsiveness; maintains the highest professional standards related to client rights, privacy, and trauma-informed engagement
Develops and maintains equitable, collaborative relationships with community organizations, system partners, and culturally specific service providers to expand access and belonging
Demonstrates an understanding of HIPAA, confidentiality laws and policies, and assures the highest degree of privacy, confidentiality, safety, and client trust in the implementation of all responsibilities and duties
Attends regular meetings with program staff, interns and/or volunteers, contributing to a learning environment where diverse perspectives are welcomed and valued. Frequent travel is required
Successfully completes all training requirements for this position – including those that strengthen DEIB capacity, trauma-informed practices, and culturally responsive care, to ensure agency and contract compliance
Employees must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide client transportation, support community outreach, and/or other assigned Agency business
Performs first aid as needed based on training and certification
For IPA/SA/HT team, advocates on behalf of survivors of gender-based violence with systems, institutions, agencies and community partners, ensuring that survivor voices- especially those from marginalized communities – are centered, respected, and uplifted
Qualification
Required
Bachelor's degree or equivalent or four (4) years of direct client work experience in a related human services field (intimate partner abuse, sexual assault, human trafficking, housing, legal advocacy, mental health, substance use etc.)
Demonstrated leadership and management experience grounded in equity, cultural responsiveness, and trauma-informed practices
Experience operating an effective program that meets contract requirements while upholding survivor-centered, empowerment-based approaches
Demonstrated ability to work collaboratively in a team environment that values Hope, Kindness, Equity, Belonging, and Collaboration
Strong knowledge of empowerment, advocacy, and support techniques for survivors of gender-based violence, individuals dealing with mental health and/or substance abuse challenges, and individuals or families experiencing homelessness
For IPA/SA/HT team, must possess solid understanding of root causes of gender-based violence, dynamics of power and control, the impact of trauma, and barriers experienced by marginalized survivors
Commitment to DEIB principles, including awareness of how race, gender identity, language access, immigration status, disability, and socio-economic inequities impact survivor experiences and service access
Preferred
Master's degree
For Courts and Community Referred Services (CCRS) Division, CAADC certification and four (4) years direct client work experience in a related field
For Solutions to Violence Division, must have 80 hours Intimate Partner Abuse/Sexual Assault/Human Trafficking (IPA/SA/HT) training completed
Mental Health Rehabilitation Specialist (MHRS) certification
Two (2) years of management experience in a related field
Demonstrated ability to supervise and mentor direct-service staff within a trauma-informed and anti-oppressive framework
Bilingual/bicultural candidates strongly preferred given the diverse communities served in Santa Clara and San Benito Counties
Benefits
100% of premiums paid by employer for full-time employees and eligible dependent children
403(b) Retirement Plan with 5% employer match
3-weeks paid vacation to start
13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
Longevity bonuses
Generous family medical leave for eligible employees
Student Loan Forgiveness Program
Staff learning and development and robust in-house training opportunities
Employee-led Diversity, Equity, and Inclusion Resource Group
Company
Community Solutions for Children, Families, and Individuals
Everybody faces challenges in their lives. Nobody should have to face those challenges alone. Community Solutions makes sure they don't have to.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erin O’Brien
President and CEO
Recent News
Charlotte Business Journal
2024-01-05
Company data provided by crunchbase