Ethos Veterinary Health · 16 hours ago
Veterinary Client Services Manager
Natick, MA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yrEthos Veterinary Health is a premier network of specialty and emergency veterinary hospitals. They are seeking a Veterinary Client Services Manager to lead and inspire the Client Care team, ensuring a compassionate experience for clients and overseeing front-of-house operations.
Health CareMedicalVeterinary
Responsibilities
Recruiting, training, coaching, and scheduling Client Care team members
Fostering a culture of hospitality, empathy, teamwork, and excellence
Encouraging connection and supporting staff through day-to-day challenges
Monitoring and managing team performance and productivity
Overseeing billing processes, reconciliations, and account follow-ups
Resolving client concerns with professionalism, compassion, and tact
Coordinating hospital systems, including doctor scheduling with AI-enabled tools
Collaborating cross-functionally to support smooth hospital operations
Handling escalated client interactions and supporting staff in emotionally charged situations
Qualification
Required
Associate's degree (or higher) preferred
Strong leadership background with experience guiding diverse teams
Previous experience in hospitality, medical, or customer-facing environments strongly preferred
Excellent communicator and conflict-resolution expert
Calm under pressure, organized, and solution-focused
Emotionally intelligent and able to thrive in a clinical setting
Comfortable with flexible scheduling, including evenings and weekends
Benefits
Continuing Education Allowance
Uniform Allowance
Paid Time Off
16-Week VTNE Study Group Program
Medical, Dental, Vision
401(k) with employer matching
Employee Pet Discount
Short & Long-Term Disability
Health Savings & Flexible Spending Accounts
Life Insurance
Employee Referral Program
Employee Assistance Program
Relocation Assistance for the right candidate
Access to VetBloom for RACE-approved CE
Penn Foster partnership with scholarship opportunities
License application and renewal reimbursement for RVTs
Financial support and onsite mentorship for those pursuing VTS certification
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
Founded in 2015
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase