Gulfstream Aerospace · 17 hours ago
Customer Support Scheduler
Savannah, GA
Full-time
Onsite
New Grad, Entry LevelGulfstream Aerospace is a leading manufacturer of advanced business jet aircraft, committed to empowering its employees. The Customer Support Scheduler will assist with scheduling aircraft requirements for the Customer Support enterprise, ensuring efficient resource and capacity planning for maintenance inspections and service visits.
AerospaceAutomotiveInformation TechnologyManufacturing
No H1B
Responsibilities
Identify an aircraft induction plan for service center visits to include resource and capacity planning for all maintenance inspections, interior refurbishment, & avionics upgrades to include major repairs and major alterations
Record and maintain a master schedule to include managed programs and paint schedules at all GAC and participating Jet Aviation Facilities
Assist with the coordination of aircraft service visits
Maintain and continuously audit service center employee rosters, regulatory authorizations, tooling, ground service equipment, manpower availability, and service center resource allocation
Manage service center schedules and prepare status reports
Utilize mechanisms for monitoring aircraft schedules and for intervention and problem solving with team members and other stakeholders
Assist with aircraft and component projects as necessary to ensure the fluid movement of aircraft throughout the entire GAC enterprise
Perform initial customer account credit checks
Support customer requirements on schedule changes and communicate upcoming work scope changes with SC operations
Actively participate in service center operational status meetings to include technical operations, PS sales, managed programs, and any other project meetings necessary to accommodate and coordinate all scheduled/non-scheduled events
Forecast service center manpower capacity, allocation, availability, capabilities, and facility resource and planning requirements. Audit aircraft model and system specific training requirements, domestic and international regulatory requirements, ground support equipment, and test equipment availability
Maintain master schedule to include aircraft in all Gulfstream facilities to include projects in-process away from the service centers. Maintain reports and records required to track all incoming and in-process managed programs
Communicate service requirements to appropriate groups and provide work groups with work authorization job numbers prior to aircraft arrival
Assist other support business units as required with daily resource and capacity reports. Communicate daily with scheduling management to resolve conflicts with SC OPS and Regional Sales teams. Communicate SC capacity and resource changes on a daily basis
Support AOG and other aircraft maintenance requests during assigned and after hours/weekends duty
Manage, track, and audit all Gulfstream Programs worldwide to include lead-time, downtime, kit & tooling availability, site authorizations, through-put, and deposit requirements
Manage SC master paint schedule to include lead-time, downtime, through-put tracking and deposit requirements
Perform other duties as assigned
Qualification
Required
Ability to work well under pressure and prioritize requests
24/7 availability - managing FAST support and other aircraft maintenance request may be required during assigned after hours and weekends duty
Excellent communication skills for interactions with high level customers
Support 24/7 operation based on business requirements
Bachelor's Degree in related field of study required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
Entry Level
An A&P license, EASA B1/B2 and 4 years of related aircraft experience may offset the degree
Under general supervision, assist with the scheduling of aircraft requirements for the Gulfstream Customer Support enterprise
Identify an aircraft induction plan for service center visits to include resource and capacity planning for all maintenance inspections, interior refurbishment, & avionics upgrades to include major repairs and major alterations
Record and maintain a master schedule to include managed programs and paint schedules at all GAC and participating Jet Aviation Facilities
Assist with the coordination of aircraft service visits
Maintain and continuously audit service center employee rosters, regulatory authorizations, tooling, ground service equipment, manpower availability, and service center resource allocation
Manage service center schedules and prepare status reports
Utilize mechanisms for monitoring aircraft schedules and for intervention and problem solving with team members and other stakeholders
Assist with aircraft and component projects as necessary to ensure the fluid movement of aircraft throughout the entire GAC enterprise
Perform initial customer account credit checks
Support customer requirements on schedule changes and communicate upcoming work scope changes with SC operations
Actively participate in service center operational status meetings to include technical operations, PS sales, managed programs, and any other project meetings necessary to accommodate and coordinate all scheduled/non-scheduled events
Forecast service center manpower capacity, allocation, availability, capabilities, and facility resource and planning requirements
Audit aircraft model and system specific training requirements, domestic and international regulatory requirements, ground support equipment, and test equipment availability
Maintain master schedule to include aircraft in all Gulfstream facilities to include projects in-process away from the service centers
Maintain reports and records required to track all incoming and in-process managed programs
Communicate service requirements to appropriate groups and provide work groups with work authorization job numbers prior to aircraft arrival
Assist other support business units as required with daily resource and capacity reports
Communicate daily with scheduling management to resolve conflicts with SC OPS and Regional Sales teams
Communicate SC capacity and resource changes on a daily basis
Support AOG and other aircraft maintenance requests during assigned and after hours/weekends duty
Manage, track, and audit all Gulfstream Programs worldwide to include lead-time, downtime, kit & tooling availability, site authorizations, through-put, and deposit requirements
Manage SC master paint schedule to include lead-time, downtime, through-put tracking and deposit requirements
This job requires one to be able to read, write, speak, and understand the English language
Preferred
Aviation experience preferred
A&P (FAA Airframe and Powerplant) license preferred
Other FCC certification preferred
Must be computer literate with some experience working with MS Office Suite
Record keeping &/or data entry experience preferred
Company
Gulfstream Aerospace
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.
Founded in 1958
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-18Acquired
Leadership Team
Drew Holbrook
Architect - Adv Tech & AI
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