Azusa Pacific University · 2 days ago
VA School Certifying Official - Financial Aid & Student Financial Services
Azusa, CA
Full-time
Onsite
Entry, Mid Level
$23.58/hr - $27.12/hr
2+ years expAzusa Pacific University is a Christ-centered institution seeking a VA School Certifying Official to manage VA benefits for eligible students. The role involves processing certifications for military benefit programs, acting as a liaison with military benefit offices, and ensuring compliance with relevant regulations.
Education
Responsibilities
Fulfills essential administrative functions within the MVEB Office, assists in the development and implementation of MVEB policies and procedures, assists in overseeing and training student workers
Processes certifications for all military benefit programs APU participates in, including but not limited to: Chapter 31, Chapter 33, and Military Tuition Assistance. Authorizes benefits and coordinates VA payments for veterans, eligible dependents, survivors, and reservists with all Student Financial Services departments across the university in accordance with regulatory guidelines and APU policies
Acts as a primary liaison between the university and all military benefit offices (such as the VA, CSAAVE, and DOD)
Conducts MVEB activities in accordance with and in compliance with all rules and regulations contained in the VA School Certifying Official Handbook as well as any other guidance issued from other regulatory bodies
Adheres to and is knowledgeable on appropriate guidelines relating to FERPA and university policy on the release of records and information to a third party
Responsible for developing and maintaining essential communication and outreach activities for the MVEB office with both internal and external constituencies, ensuring all communications align with MVEB’s customer service philosophy
Manages initial veteran’s prospective and current student inquiries and information requests in all forms, including in-person, voicemail, e-mail and correspondence
Attends and represents APU at WAVES conference and regional VA conferences as requested
Required to work one Saturday commencement event (Winter or Spring) a calendar year
Other tasks and special projects as assigned by the Assistant Director
Qualification
Required
Bachelor's degree in a related field required
Two to three years of professional experience, preferably working with veterans' benefits in a higher education setting
Prior military experience or experience serving military personnel and dependents is strongly preferred
Experience in a high-volume customer service unit in higher education is strongly preferred
Experience with serving special populations on a college campus is strongly preferred
Excellent knowledge of FERPA and college records and registration policies and procedures preferred
Experience working in high-pressure environments while maintaining a high level of attention to detail
Ability to make independent decisions informed by an appropriate awareness of risk management factors
Strong oral and written communication skills
Excellent computer skills and ability to manage database information
Ability to balance a variety of tasks and demands
Typing speed of 45 wpm
Good organization and problem-solving skills
Knowledge of office procedures
Work under pressure to meet deadlines
Work effectively with other staff
Judgment and discretion skills on when to act and when to consult others
Ability to learn procedures and retain information
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students
Requires sitting occasionally for extended periods of time and repetitive motions for operating computer mouse and keyboard
Hearing and speaking on the telephone
Ability to lift, pull, bend, grasp, occasionally lift up to 20 lbs
Attend meetings at other campus locations
Computer monitor and reading
Proficient in Microsoft Office, Word, and Excel
Preferred
Prior military experience or experience serving military personnel and dependents is strongly preferred
Experience in a high-volume customer service unit in higher education is strongly preferred
Experience with serving special populations on a college campus is strongly preferred
Excellent knowledge of FERPA and college records and registration policies and procedures preferred
Benefits
Competitive benefits package
Company
Azusa Pacific University
Azusa Pacific University is a university creating a place for Christian education to form the training School for Christian Workers.
1001-5000 employees
H1B Sponsorship
Azusa Pacific University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.15MKey Investors
National Endowment for the Humanities (NEH)
2023-01-10Grant· $0.15M
Leadership Team
Kirk Bernal, PHR
Human Resources Business Partner
Leslie C.
Human Resources Business Partner
Recent News
2025-09-23
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