Workday · 1 day ago
Customer Advocacy & Analyst Reference Manager
United States
Full-time
Remote
Mid Level
$101K/yr - $151K/yr
3+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. They are seeking a Customer Advocacy Manager to bridge the gap between successful customers and the technology analyst community, ensuring a robust pipeline of customer references and driving high-quality reviews on Gartner Peer Insights.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Identify, recruit, and prep strategic customers to participate in deep-dive interviews and surveys for major analyst reports
Execute an 'always-on' campaign to generate authentic reviews on Gartner Peer Insights, ensuring we meet the minimum thresholds for 'Voice of the Customer' reports
Work closely with Sales, Customer Success, Product, and Marketing teams to identify happy customers and secure their permission to participate in AR activities
Maintain an organized, up-to-date database of 'analyst-ready' customers, tracking their specific use cases, products, and previous participation to avoid 'reference fatigue.'
Brief customers on what to expect during analyst interviews, helping them understand how to articulate their ROI and technical success effectively
Qualification
Required
3–5 years in Customer Advocacy, Reference Management, or Analyst Relations within the B2B SaaS space
Familiarity with the Gartner Peer Insights portal and customer requirements for evaluative research
Exceptional interpersonal skills with the ability to be clear, direct, and persuasive
Ability to manage high-pressure timelines while proactively preparing for future evaluations identified for participation
Comfortable tracking conversion rates from 'ask' to 'published review.' Monitoring of Gartner Peer Insights scores with the ability to outline strategic next steps/actions
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
Morningstar.com
2026-01-20
2026-01-20
Company data provided by crunchbase