GeoBlue · 15 hours ago
PreSales Product Support Specialist
King of Prussia, PA, US
Full-time
Hybrid
New Grad, Entry Level
$27.04/hr - $27.04/hrGeoBlue is part of Blue Cross Blue Shield Global Solutions, providing international healthcare services. The PreSales Product Support Specialist is responsible for supporting the Individual Sales team with pre-sales functions, acting as a liaison between various teams and ensuring a positive experience for brokers and customers.
Insurance
Responsibilities
Serves as the main point of contact between the Individual Sales Team and the Underwriting and Enrollment teams regarding pre sales product support. Be cognizant of decisions, product updates, and Underwriting policy changes. Documents and communicates them appropriately
Offers new application and enrollment support for brokers on the website and mobile app
Serves as the main contact for product inquiry and enrollment issue resolution for all product types
Supports the creation and updating of product support materials (FAQs, guides, etc.)
Creates Service Now tickets when errors occur or need improvements in HTH ADMIN and Salesforce
Analyze reports and trends to identify training support needs and/or product improvement opportunities
Support the rollout of product enhancements and rate increases
Update prior health information if received with an application
Supports the team with Quality Assurance and website testing when requested
Lead for current pre-sales reporting and implement new reporting on product success and customer satisfaction
Provides accurate and concise reporting within short timelines
Other duties as assigned
Qualification
Required
Bachelor's degree or applicable work experience required
Will require a Health & Accident license, which can be obtained within 90 days of hire
Strong client services skills and ability to manage multiple clients and projects simultaneously
Strong communication and presentation skills required, including confidence and composure when working with senior level audiences
Ability to adapt to changing priorities. Ability to work both independently and as part of a team
Self-motivated to perform work accurately, thoroughly, and on time
Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint, Edge)
Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access)
Preferred
Bilingual/Spanish speaking preferred but not required
Company
GeoBlue
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Cordisco
Senior Talent Discovery Partner
Carlos Perez
Chief transformational officer
Recent News
2025-08-19
Morningstar.com
2025-04-04
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