California Department of Toxic Substances Control · 1 day ago
INFORMATION TECHNOLOGY SPECIALIST II
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$8,625/mo - $11,557/moThe California Department of Toxic Substances Control is seeking a Senior ServiceNow Engineer to lead the development and maintenance of the ServiceNow platform. The role involves collaborating with various stakeholders, providing technical expertise, and ensuring adherence to governance standards while enhancing the agency's IT service management capabilities.
Environmental Services
Responsibilities
Lead and provide technical expertise in the development and maintenance of the ServiceNow platform and several modules
Leverage IT Service Management best practices and operate the ServiceNow platform as a shared service on behalf of varied organizations across the entire organization
Collaborate with the agency and participate in regular Stakeholder meetings to discuss upcoming changes and issues to ServiceNow to ensure adherence to DTSC governance standards
Provide expertise on all technical questions related to the development of ServiceNow
Lead and support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the ServiceNow platform as well as configuring custom integrations with other IT application services within the organization using RESTful APIs
Lead requirements gathering sessions with customers to accurately design and implement workflows, edit workflows, and ensure adherence to appropriate approvals and fulfillment
Qualification
Required
A Statement of Qualifications (SOQ) is required for the hiring manager's review. Applications submitted without an SOQ may be disqualified
The SOQ should be no more than 2 page(s) in length, be clearly written and well-organized, and Arial font 12 with the questions copied above the response
Preferred
Extensive experience configuring, developing and architecting the ServiceNow platform, including platform administration, managing modules, applying patches/updates, and supporting a multi-tenant/shared environment
Deep understanding of ServiceNow modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Hardware and Software Asset Management (HAM/SAM), and Source-to-Pay (S2P), frameworks and best practices, particularly as they relate to ServiceNow configuration and governance
Certifications: ServiceNow certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Specialist (CAS), Certified Technical Architect (CTA) etc
Proven ability to develop and implement ServiceNow applications and modules, including designing workflows, scripting, and using integration tools such as RESTful APIs
Experience gathering and translating user requirements into technical specifications and working solutions within the ServiceNow platform
Demonstrated expertise in ServiceNow data management, including data quality analysis, system of record maintenance, and implementation of corrective actions
Ability to design, generate, and maintain dashboards and reports in ServiceNow, with attention to accuracy, timeliness, and stakeholder value
Problem-solving and troubleshooting expertise in a shared, multi-departmental IT environment, especially when managing competing priorities and constraints
Experience in conducting peer reviews of ServiceNow development work to ensure consistency, accuracy, and adherence to standards
Ability to partner with stakeholders, data owners, and leadership to align system use with organizational objectives and governance
Company
California Department of Toxic Substances Control
The mission of the Department of Toxic Substances Control is to protect California’s people and environment from harmful effects of toxic substances by restoring contaminated resources, enforcing hazardous waste laws, reducing hazardous waste generation and encouraging the manufacture of chemically safer products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Isaac Vallee
Chief Technology Officer
Company data provided by crunchbase