Central Health · 2 days ago
IT User Support Technician I
US-TX-Austin
Full-time
Onsite
Entry Level
1+ years expCentral Health is a healthcare organization seeking an IT User Support Technician I to provide user support for various technical issues. This role involves resolving service requests and supporting users through excellent customer service and technical skills.
Health CareHealth DiagnosticsMedical
Responsibilities
Serve as primary point of contact for users contacting User Support via phone or email
Identify, research, and resolve Tier I and Tier II support tickets using User Support tools and processes
Escalate issues when necessary within departmental guidelines and processes for resolution
Install, configure, and maintain computer equipment, peripherals, and software for the user community
Provide end-user training and assistance where required
Maintain and support client operating systems and end-user software using remote administration tools
Support users and telecommunications including, but not limited to, staging, building, programming, and deploying phones
Support hardware deployment, receiving, staging, imaging, and deploying workstations, printers, scanners, and other peripheral devices
Troubleshoot and resolve hardware and software problems on workstations and portable devices
Update end-user accounts, including applying/updating permissions and access rights in accordance with Joint Tech processes regarding privacy, security, and regulatory compliance
Orient customers to use hardware and software in accordance with departmental processes
Disable account access as part of the off-boarding process
Provide on-call after hours support on rotational schedule
Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvement
Ability to troubleshoot high-level and/or complex technical issues related to PC hardware and ancillary hardware, Windows operating systems, Microsoft Office products, remote support tools, Active Directory, and encryption products
Strong customer service skills
Perform basic network troubleshooting
Lead and work on assignments requiring independent action and a high degree of initiative to resolve issues
Travel to other offices/sites/clinics to provide support as needed
Build, install, and maintain all IT office hardware, including laptops, monitors, docking station, printers, scanners and additional hardware
Log all support issues accurately and in a timely fashion using departmental support tools and processes
Provide excellent customer service, including taking ownership of site-wide IT related issues
Ensure all actions, job performance, personal conduct, and communications represent Joint Tech in a highly professional manner at all times
Strong attention to detail and accuracy
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Perform other duties as assigned
Work overtime when needed (up to 4 hours/week)
Qualification
Required
High School Diploma
1 year of desktop support experience
Ability to exercise patience and professionalism during stressful situations
Willing to learn and accept challenges and new responsibilities
Strong analytical and problem-solving abilities
Ability to perform software demonstrations and demonstrate basic hardware and software functionality to end users
Excellent verbal and written communication expertise
Adaptable and responds willingly to change
Ability to build and maintain strong work relationships with customers, leadership, peers, and team members
Ability to communicate technical information to individuals with various levels of technical knowledge
Strong customer service skills
Ability to troubleshoot high-level and/or complex technical issues related to PC hardware and ancillary hardware, Windows operating systems, Microsoft Office products, remote support tools, Active Directory, and encryption products
Perform basic network troubleshooting
Log all support issues accurately and in a timely fashion using departmental support tools and processes
Provide excellent customer service, including taking ownership of site-wide IT related issues
Ensure all actions, job performance, personal conduct, and communications represent Joint Tech in a highly professional manner at all times
Strong attention to detail and accuracy
Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvement
Travel to other offices/sites/clinics to provide support as needed
Provide on-call after hours support on rotational schedule
Work overtime when needed (up to 4 hours/week)
Preferred
Associate's Degree in Information Technology-related field
Cisco CCNA Certification
Comptia A+ Certification
Comptia NET+ Certification
Comptia Security+ Certification
Company
Central Health
Central Health is a health care company provides access to healthcare services to eligible residents of Travis County.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Morgan
Chief Operating Officer
Alan Schalscha
Chief Medical Officer
Recent News
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