SHI International Corp. · 1 day ago
Partner Services Coordinator
Austin, TX
Full-time
Onsite
Mid Level
$55K/yr - $80K/yr
3+ years expSHI International Corp. is a $16 billion global provider of IT solutions and services. The Partner Services Coordinator will support the Services organization by ensuring successful IT service delivery to customers, coordinating with various internal teams and managing project documentation and billing.
HardwareInformation TechnologySoftware
Responsibilities
Coordinate with internal teams, including Sales, Operations, and Customer Success, to ensure accurate tracking, processing, and invoicing of services projects
Respond to payment inquiries by reaching out to appropriate parties for clarification and ensuring all necessary information is provided
Build and maintain professional relationships with subcontractors, partners, and internal teams to facilitate smooth operations and support service delivery
Manage project documentation, including the review and execution of Statements of Work, and set up projects in online tools for end-to-end management and billing
Attend and participate in project meetings, such as kickoff and close meetings, to ensure alignment on expectations, roles, and responsibilities among all parties involved
Monitor project progress, manage expectations, and escalate issues as necessary to ensure successful project delivery
Oversee project billing and invoicing activities, ensuring timely and accurate billing and payment to subcontractors
Contribute to and leverage centralized documentation repositories for training and best practices, promoting continuous improvement and scalable growth
Provide guidance on processes and standards to both internal teams and external subcontractors as well as holding subcontractors accountable to those processes
Qualification
Required
Completed Bachelor's Degree or relevant work experience required
2-4 years of experience in a client-facing role
3-5 years of experience managing Customer relationship and projects
Knowledgeable of Microsoft Office applications
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
Preferred
Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate
Experience with Contracts and/or Statements of Work
Billing Software/PSA
Experience with PSA/Autotask, Airtable, Visio is a plus
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
Government Technology US
2025-11-08
Business Wire
2025-11-08
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