Tactical Engineering and Analysis, Inc. · 2 weeks ago
IT Support Technician
Fredericksburg,VA,US
Full-time
Onsite
New Grad, Entry Level
$31.25/hr - $36.06/hrTactical Engineering and Analysis, Inc. is seeking an IT Support Technician to provide first-line technical support in a DoD aligned, CMMC compliant environment. The technician will assist end users with hardware, software, and network issues, ensuring compliance with cybersecurity policies while maintaining system availability and user productivity.
AnalyticsCRMElectronicsInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier 1 Help Desk support as the initial point of contact for end users experiencing routine technical issues, including hardware, software, and connectivity concerns
Assist users with account management tasks such as password resets, multi-factor authentication (MFA) support, and basic identity/access troubleshooting in compliance with organizational security protocols
Respond to support requests via phone, email, or in person, ensuring timely and courteous resolution of standard IT incidents and service requests
Diagnose and resolve common technical issues related to workstations, printers, mobile devices, operating systems, and basic network connectivity
Perform routine system maintenance and updates to ensure the reliability and performance of end-user devices in accordance with company policies
Support the deployment and configuration of new equipment, including laptops, desktop systems, printers, and approved software applications
Accurately document service requests, troubleshooting steps, and resolutions in the designated IT service management (ITSM) platform to support incident tracking and knowledge base development
Provide end-user guidance and training on approved IT tools, services, and best practices to promote cybersecurity awareness and efficient technology usage
Collaborate with senior IT personnel to escalate unresolved or complex issues and assist in implementing corrective actions under supervision
Maintain compliance with internal IT procedures, Department of Defense (DoD) cybersecurity standards, the Risk Management Framework (RMF), and Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements, with a particular focus on the protection of Controlled Unclassified Information (CUI) and other sensitive data
Qualification
Required
Provide Tier 1 Help Desk support as the initial point of contact for end users experiencing routine technical issues, including hardware, software, and connectivity concerns
Assist users with account management tasks such as password resets, multi-factor authentication (MFA) support, and basic identity/access troubleshooting in compliance with organizational security protocols
Respond to support requests via phone, email, or in person, ensuring timely and courteous resolution of standard IT incidents and service requests
Diagnose and resolve common technical issues related to workstations, printers, mobile devices, operating systems, and basic network connectivity
Perform routine system maintenance and updates to ensure the reliability and performance of end-user devices in accordance with company policies
Support the deployment and configuration of new equipment, including laptops, desktop systems, printers, and approved software applications
Accurately document service requests, troubleshooting steps, and resolutions in the designated IT service management (ITSM) platform to support incident tracking and knowledge base development
Provide end-user guidance and training on approved IT tools, services, and best practices to promote cybersecurity awareness and efficient technology usage
Collaborate with senior IT personnel to escalate unresolved or complex issues and assist in implementing corrective actions under supervision
Maintain compliance with internal IT procedures, Department of Defense (DoD) cybersecurity standards, the Risk Management Framework (RMF), and Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements, with a particular focus on the protection of Controlled Unclassified Information (CUI) and other sensitive data
Has a foundational knowledge of Operating Systems & Networking: Windows 10/11 operating systems, IP addressing, DNS, DHCP, and general networking principles
Ability to use diagnostic tools and logical troubleshooting methods to identify and resolve common hardware, software, and connectivity issues
Cybersecurity concepts such as access control, data protection, and secure computing practices, with an emphasis on supporting CMMC and NIST 800-171-aligned environments
Ticketing systems (e.g., ServiceNow, Jira) and remote support platforms (e.g., Remote Desktop, TeamViewer, or equivalent) for managing and documenting user support activities
GED and/or equivalent years of experience
CompTIA A+ Required
U.S. Citizenship is Required
Candidates will be subject to a background investigation (i.e. favorable background investigation / credit score). Additional eligibility requirements for access to various levels of sensitive information may also be required
Preferred
CompTIA IT Fundamentals Preferred
CompTIA Security+ Preferred
Company
Tactical Engineering and Analysis, Inc.
Tactical Engineering and Analysis is a defense & space company that offers software and systems analysis services.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase