Vertiv · 2 days ago
VP, Digital Products, Customer Experience & Opportunity-to-Cash
Westerville, OH
Full-time
Onsite
Director/Executive
10+ years expVertiv is a global critical infrastructure and data center technology company. The VP, Digital Products, Customer Experience & Opportunity-to-Cash will define and execute a digital product strategy that enhances the customer journey and drives operational excellence through AI capabilities.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Develop and champion a cohesive digital product vision and roadmap that aligns customer experience (CX), O2C, and sales operations with overall company goals
Identify opportunities to leverage AI, data, and automation to create intelligent, scalable solutions that enhance the customer journey and operational efficiency
Lead the entire product lifecycle for a suite of digital products, from ideation and development to launch and ongoing optimization, ensuring a focus on user-centric design and intuitive experiences
Implement AI-powered tools, such as intelligent virtual assistants and natural language processing (NLP) agents, to automate and expedite customer interactions, reducing response times and enhancing satisfaction
Integrate AI capabilities to streamline O2C processes, including automated order processing, invoice discrepancy detection, payment matching, and proactive dispute resolution
Utilize AI and data analytics to improve demand forecasting, optimize inventory management, and enhance sales order management, thereby accelerating the speed and accuracy of product delivery
Collaborate closely with Sales, Engineering, Finance, Customer Success, and Operations teams to ensure seamless process hand-offs and a consistent, high-quality customer experience across all touchpoints
Serve as the voice of the customer at the executive leadership table, using data-driven insights to influence roadmap development and company strategy
Establish and monitor key performance indicators (KPIs) and metrics, such as order cycle time, Days Sales Outstanding (DSO), and customer satisfaction scores, to measure success and identify areas for improvement
Build, lead, and mentor a high-performing, cross-functional team of product managers, data scientists, and engineers, fostering a culture of innovation, collaboration, and accountability
Provide guidance and support to team leads across customer success and services, ensuring the team is equipped with necessary tools and resources to excel
Drive a data-driven culture, ensuring decisions are informed by data analysis and customer feedback
Qualification
Required
10+ years of progressive leadership experience in product management, customer experience, or sales/business operations, with a proven track record of developing and launching successful digital products
Strong understanding of AI, machine learning, and automation technologies, with demonstrated experience in integrating these capabilities to solve complex business problems
Deep expertise in the Order-to-Cash (O2C) lifecycle, customer relationship management (CRM), and sales operations processes
Exceptional strategic thinking, communication, and leadership skills, with the ability to inspire and align diverse teams toward a common vision
Bachelor's degree in Business, Engineering, Computer Science, or a related field; an MBA or advanced degree is a plus
Proficiency in data analysis and using insights to shape strategy and measure performance
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-01-23
Company data provided by crunchbase