Terros · 2 weeks ago
Account Manager (CXR)
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expTerros is a startup focused on optimizing field sales teams with modern software products. The Account Manager (CXR) is responsible for bridging Sales, Product, and customers, ensuring successful onboarding and ongoing support throughout the customer lifecycle.
Computer Software
Responsibilities
Partner with the Sales team prior to contract signing to ensure alignment on customer expectations, use cases, and onboarding requirements
Participate in calls as needed to support a smooth transition from Sales to Experience
Lead customer onboarding, including account setup, training, integrations, and kickoff calls
Serve as the primary point of contact for customers throughout their lifecycle
Proactively monitor customer health, adoption, and engagement
Ensure customers are realizing value from Terros and achieving their goals
Build and maintain a strong, in-depth understanding of the Terros platform and its capabilities
Stay current on new features, updates, and product changes
Confidently educate customers on best practices and product functionality
Act as a subject-matter expert for both customers and internal teams
Act as a clear, consistent communicator between: Customers, Sales, Product & Development, Internal stakeholders across Terros
Gather customer questions, feedback, and feature requests and relay them clearly to the Product and Development teams
Advocate for customers internally while balancing product and business priorities
Identify patterns in customer feedback and onboarding challenges
Contribute to process improvements, documentation, and best practices
Help shape the future of the Terros customer experience
Customers are onboarded efficiently and confidently
Strong, trust-based relationships with clients and internal teams
Clear, actionable feedback loops between customers and Product
High customer satisfaction, retention, and expansion
Qualification
Required
2+ years of experience in Account Management, Customer Success, Implementation, or a similar customer-facing SaaS role
Strong written and verbal communication skills
Ability to manage multiple accounts and priorities simultaneously
Comfort working cross-functionally with Sales, Product, and Engineering teams
High level of ownership, accountability, and follow-through
Preferred
Experience working at a SaaS or technology company
Familiarity with onboarding, integrations, or workflow-based software
Experience with CRM systems, APIs, or integrations (a plus, not required)
Company
Terros
We help companies optimize their field sales teams with a suite of modern software products which improve canvassing, lead generation, sales rep retention and productivity, and top line sales revenue.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase