GardaWorld · 1 week ago
Alarm Monitor - Customer Service
St Louis, MO
Full-time
Onsite
New Grad, Entry Level
$22/hr - $23/hrGardaWorld is a global leader in security solutions, and they are seeking an NSOC Operator to monitor and maintain the operational integrity of their fleet and applications. The role involves overseeing real-time information flow, responding to emergencies, and ensuring the safety of personnel and assets.
Physical SecurityRisk ManagementSecurity
Responsibilities
Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems
Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures
Coordinate with internal corporate departments and local branches to effectively manage events
Maintain accurate records of events, actions taken, and communications in the incident logging database tool
Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates
Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly
Identify and report potential security vulnerabilities or equipment malfunctions for further investigation
Assist in the development and improvement of standard operating procedures for the NSOC
Participate in training and drills to enhance your capabilities to be as efficient and effective as possible
Maintain a professional demeanor and effectively manage stress in high-pressure situations
Qualification
Required
High school diploma or equivalent; additional education in security, emergency management, or related fields is a plus
Prior experience working in a call center or customer service environment is highly preferred
Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays
Self-starter with the ability to prioritize and manage multiple demands
Ability to work effectively alone or as part of a team and can interact with all levels of the organization
Ability to interpret a variety of instructions in written or verbal form
Positive attitude, ethics, and values that support our company's values, team, environment, and high-performance culture
Authorized to work in the United States
Able to pass an extensive screening process, including a drug screen and background check
Preferred
Result-oriented and people-oriented, balancing business considerations
Process-driven mentality
Highly organized
Self-motivated with a high sense of urgency
Stable, progressive work history
Excellent communication skills
Acts with integrity
Resilient and adaptable
Ability to develop relationships at all levels
Benefits
Set Schedule
Career Growth: Career growth opportunities at GardaWorld
Company
GardaWorld
Garda World Security Corporation provides security solutions, cash logistics, and risk consulting services.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.6B2025-11-05Debt Financing· $650M
2024-10-29Debt Financing· $1B
2024-07-22Debt Financing· $550M
Leadership Team
Stephan Cretier
Chairman, Founder, President and Chief Executive Officer
Recent News
Morningstar.com
2026-01-23
2026-01-12
Company data provided by crunchbase