Genesis10 · 3 months ago
Production Support/Unix System Admin
Charlotte, NC
Full-time
Onsite
Mid Level
$40.86/hr - $48.86/hrGenesis10 is currently seeking a Production Support/Unix System Admin with our client in the financial industry. The role focuses on providing support for incidents and problem management, ensuring compliance with policies, and collaborating with various teams to restore business-impacting incidents.
Information ServicesInformation Technology
Responsibilities
Provide support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents
Understand and ensure compliance with the Incident Management and Problem Management policies and procedures
Key focal point for the customer/client/associate experience and own restoring any impacts to those experiences regardless of where the root cause of the impact lies
Lead production support triage efforts for low to moderate impacting incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
Identify business impact, interpret monitors, dashboards, and logs; write queries to accurately calculate impacts as applicable to the line of business and work with senior team members or Technology Services Specialist to validate impacts and communicate all impacts to leadership, communications channels and so on
Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary reconvenes are scheduled
Communicate clearly with all levels of management
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
Support 24 x 7 On Call responsibilities for any business impacting incident
Governance and Stakeholder Management
Contribute to artifacts needed for governance forums
Understand stakeholder expectations and create regular updates to keep stakeholders informed
Achieve sustainable results
Track the effectiveness of solutions through KPI's
Incorporate technical and financial factors when comparing different approaches to solutions
Influence decisions
Present their own point of view with a clear rationale, facts and figures
Clearly display how their proposed solution or course of action is superior to other options by using facts/evidence to support it
Promote collaboration
Collaborate with own team and across teams
Ask questions to obtain views from others
Participate in problem-solving discussions and suggest ideas as opportunities arise
Accept that new ways of doing things can improve individual and team results
Qualification
Required
Significant experience supporting applications hosted on Unix, particularly AIX, via command line
Familiarity with scripting technologies such as Perl, Bash or Python
Experience with SQL*plus – writing and executing SQL queries to pull operational data as needed using a tool like TOAD
Experience supporting applications that leverage IBM MQ, SFTP, NDM and Autosys or another comparable job scheduling technology
Experience troubleshooting and achieving service restoral for complex Production incidents
Experience partnering with various technical teams to identify root cause, corrective action, and any other opportunities to improve system stability stemming from complex Production incidents
Strong, courageous communicator capable of effectively communicating, verbally, via emails and instant messaging, to both technical and business teams
Capable of working in high pressure situations
Experience coordinating with offshore/onshore teams and delegating work in a 24 X 7 model
Production Support – Working knowledge of supporting one or more business services within their business line, and associated maintenance, change, control, incident and problem management
Learns and adapts – Demonstrates the ability to apply theory to practice and incorporates the feedback from others and shallow knowledge of firm policies and standards in creating their mental models of software and infrastructure services
Demonstrates the ability to self-identify problems spanning a small, related set of software processes or a few infrastructure service domains
Demonstrates a willingness to accept situational changes and differences in the approach and/or opinion of others. Is willing to test new approaches
Analytical thinking – Possesses knowledge of prior solutions to existing problems and applies them to solve similar problems
DevOps Practices and Automation - Basic knowledge of automation and continuous delivery practices
Ability to participate in their role and utilize necessary tools with minimal guidance
Solution Design – Has knowledge of application/infrastructure/software design but has not been involved in hands-on design
Understands business requirements
Application, Data and Infrastructure Architecture – Basic awareness of architecture and design
Ability to comply with client standards for information security and business architectures
Business Products and Strategy – Basic awareness of products, services, business flows and strategy
Financials and Resource Management – Basic understanding of financial data and the impact that their role has within a team
Portfolio, Program, and Project Management – Initial exposure and working knowledge of project management fundamentals, enterprise change management policies and standards, and lifecycle management (i.e., both Agile/Waterfall methodologies)
Risk Management – Understands the basic elements of risk and control within the organization
Solution Delivery Process – Is learning their role, tool sets and processes within the software/infrastructure lifecycle
Preferred
Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++. Ruby and JavaScript
Experience developing scripts to automate routine operational activities, ideally executed using a tool like Bladelogic or Ansible Tower
Familiarity with Site Reliability Engineering concepts
Experience with ITSM Remedy
Experience developing advanced monitoring capabilities using tools such as Splunk, Dynatrace, Glassbox, and/or NetScout
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase