Vizcom · 10 hours ago
CSR (Customer Service Rep)
United States
Full-time
Remote
New Grad, Entry Level
$5/hr - $7/hrVizcom is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment by independently handling customer inquiries and resolving issues efficiently.
Digital MediaDigital SignageOutdoor Advertising
Responsibilities
Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries
Proactively reach out to customers after their tour to solicit feedback and reviews
Regularly check the company calendar for pending bookings and ensure timely arrangements
Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales
Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment
Address payment failures by contacting customers experiencing technical payment issues and providing assistance
Manage customer inquiries through various channels including chats, phone calls, and emails
Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally
Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services
Add / up-sale more services to bookings whenever applicable and possible
Qualification
Required
Excellent communication skills, both written and verbal
Customer-focused mindset with a commitment to delivering exceptional service
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational and time management abilities
Company
Vizcom
Vizcom provides outdoor graphics, banners, and portable display products.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Cheri Wyman
Chief Financial Officer
Company data provided by crunchbase