Chisholm Chisholm & Kilpatrick LTD · 2 days ago
Legal Intake Specialist
United States
Full-time
Remote
Entry Level
$42K/yr - $42K/yr
1+ years expChisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm focused on supporting disabled military veterans and their families. They are seeking Legal Intake Specialists to establish relationships with potential clients by conducting interviews and managing client intake processes.
Law EnforcementLegalProfessional Services
Responsibilities
Serve as point of contact for potential clients throughout the intake process
Manage large amounts of inbound and outbound calls in a timely manner
Clear, concise, and accurate written and verbal communication
Following communication “scripts” when handling different topics
Learn about CCK’s practice areas and become conversant with the legal issues facing our clients
Demonstrate empathy to potential clients and put them at ease during their difficult time
Provide detailed written summaries about potential clients’ needs to attorneys
Request and review all necessary documents from potential clients
Qualification
Required
High School Degree required; Bachelor's degree preferred
Minimum one year of customer service experience with a high call volume
Minimum one year of high-volume phone/customer service experience
Ability to make or receive calls for a minimum of 6-8 hours per day
Excellent verbal communication skills and professional telephone etiquette
Capability to make sound judgments and decisions
Proficient in Microsoft Office Suite
Strong multitasking skills
Ability to work in a fast-paced, constantly changing, and challenging call center environment
Preferred
Bachelor's degree preferred
Multiple language skills a plus
Benefits
CCK offers options for medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!) and other wellness benefits.
Gym membership reimbursement
15 days of PTO (increasing over time) and 12 paid company holidays in 2026
401k matching
Paid Parental Leave
Company
Chisholm Chisholm & Kilpatrick LTD
Chisholm Chisholm & Kilpatrick LTD is a law firm offering an array of highly effective services tailored to clients’ needs in the areas of Veterans Law, Long-Term Disability & ERISA Law, and Bequest Management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bradley Hennings
Partner
Christian McTarnaghan
Partner
Recent News
2025-09-24
2025-09-17
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