FiberLight, LLC · 1 week ago
Service Delivery Project Manager
Plano,TX,US
Full-time
Onsite
Senior Level
7+ years expFiberLight, LLC is seeking a Service Delivery Project Manager to oversee the Service Delivery Team. This role involves managing complex projects, ensuring adherence to timelines, budgets, and quality standards while mentoring team members and driving customer service excellence.
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Responsibilities
Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service
Able to recognize training and continual improvement initiatives across the entire organization
Ensure Service Delivery Team meets or exceeds all service level agreements from Email, Phone, Event, Incident, Problem, and Change Management processes
Manage project resources in order to meet project deliverables and overall, all constraints
Plan, Develop and Manage Project Plans/Timelines, with a focus on managing the critical path, performing required gap analysis and bringing in Projects on/before schedule
Perform routine data collection, organization, workflow, and support analysis
Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner
Provide customers, the project team, supervisors, and stakeholders with written and verbal communications, including project status reports and presentations
Issue consistent and regular Project Status updates and reports for project sponsor and stakeholders including senior management
Ability to define workflow for improvements and resolve issues
Ability to oversee and prioritize multiple projects and initiatives
Lead end-to-end incident resolution, serving as the escalation point during major issues
Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform “live” Proof of Concept (“POC”) or product business rules, documentation, and processes
Once POC is considered valid, work with Service Delivery Managers to properly “turn over” the product to standard Service Delivery team
Understanding of industry best practices and emerging trends in service delivery
Qualification
Required
7-10 years' service provider experience in Network Project Management
Bachelor's degree in business (or Management) or Project Management or equivalent experience is required; a master's degree (or equivalent) is desirable
Expertise with Microsoft Project and with PERT/GANT Chart creation/planning
Thorough knowledge of Service Provider Organizational responsibilities
Excellent Oral/Written Communication and Presentation skills and Expertise in running and documenting efficient/effective Meetings
Strong customer management skills
Ability to interact with cross-functional teams including, but not limited to, Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics
Excellent analytical skills
Visio, Excel, PowerPoint are required
Preferred
Share Point is preferred
Company
FiberLight, LLC
Digital transformation starts with purpose-built networks! FiberLight has been designing, building, and deploying one-of-a-kind fiber networks to ignite digital revolution for over 20 years.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$922.2M2025-05-01Debt Financing· $500M
2022-06-30Acquired
2020-09-16Series Unknown· $325M
Leadership Team
Bill Major
Chief Executive Officer
Leslie Brown
Chief Legal Officer
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