Mayo Clinic · 1 day ago
Senior Support Analyst
Jacksonville, FL, United States
Full-time
Onsite
Mid, Senior Level
$30.25/hr - $40.84/hr
2+ years expMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. They are seeking a Senior Support Analyst to join the Clinical Operations IT team, providing IT support for Radiation Oncology and acting as the primary on-site IT resource.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
Ordering equipment, installing software based on clinician availability and specific needs, and coordinating delivery and installation with clinicians to minimize workflow disruption
Works closely with vendors, HTM teams, network, OIS, and development teams to help troubleshoot software, hardware, or network issues
Manages department-specific parts, such as critical cables for treatment machines, leveraging domain knowledge regarding connectivity
Works directly with customers, including physicians, physicists, and dosimetrists—to evaluate and gather the specific requirements for each group, ensuring accurate product orders
Participates in Level 2 on-call rotation as part of the Clinical Operations Team, offering IT assistance for vended and custom applications and resolving complex technical issues
Maintains in-depth technical knowledge of supported systems, including architecture (servers, security, and network)
Monitors stability and performance of main clinical systems as part of on-call responsibilities, taking appropriate action when necessary
Understands the Radiation Oncology practice and patient flow to ensure IT processes align with clinical needs
Has proven expertise in recognizing when to take immediate action or escalating to specific vendors for urgent issues
Collaborates with senior technical support to research hardware environments and software, perform root-cause analysis, document solutions, and communicate resolutions to customers
Works closely with vendors, HTM teams, network, OIS, and development teams to help troubleshoot software, hardware, or network issues
Qualification
Required
Associates degree or 2-year technical training and 2 years' demonstrated technical experience; Or, HS/GED and 6 years' demonstrated technical experience
Demonstrates exceptional problem-solving skills
Possesses hardware and software trouble-shooting skills
A comprehensive understanding of the physician practice and patient flow throughout a large healthcare institution
Detail oriented
Time management and organizational skills, along with the ability to make quick and concise decisions
In depth experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills
Must be able to facilitate others in a team setting, work through difficult issues, and bring groups to consensus
Preferred
Experience in multiple clinical areas in a large healthcare institution
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase