Ultimate Staffing · 14 hours ago
Call Center Specialist
Los Angeles County, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrUltimate Staffing is offering a Call Center Representative opportunity in Woodland Hills. The role involves managing client inquiries, performing administrative duties, and ensuring customer satisfaction through effective communication and support.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Remy Caseres
Responsibilities
Complete legal administrative duties within the Client Support Team
Perform quality checks for accuracy and completeness
Research and resolve routine client and claimant inquiries
Prepare documents, forms, and reports as needed
Collaborate with internal departments by providing documentation and support
Manage inbound service calls and make outbound follow-ups as needed
Discuss sensitive topics professionally and empathetically
Resolve client issues and ensure a high level of customer satisfaction
Provide technical assistance and explain policies and procedures
Assist with claim updates, case statuses, and address changes
Maintain individual and team service quality goals
Qualification
Required
High attention to detail and accuracy
Strong typing and transcription skills
Intermediate proficiency in MS Excel, Word, and Adobe
Solid organizational and time management skills
Ability to work independently and manage multiple tasks
Positive, solution-oriented mindset under pressure
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase