Cognizant · 2 days ago
Senior Field Services Engineer
Windsor, CT
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $90K/yr
10+ years expCognizant is a global leader in technology solutions, seeking a Senior Field Services Engineer to join their infrastructure operations team. The role involves providing deskside and field support for hardware and software incidents, ensuring high user satisfaction while driving operational excellence across service delivery touchpoints.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Provide deskside and field support for hardware software and peripheral devices including laptops desktops printers and mobile devices
Handle IMACD activities and VIP support across designated locations
Troubleshoot and resolve incidents escalated from L1 L2 support teams ensuring minimal downtime and high user satisfaction
Manage asset lifecycle including provisioning tracking and disposal in coordination with asset management teams
Support video conferencing setups training room equipment and specialized devices (Mac Android etc.)
Collaborate with service desk and remote support teams to ensure end-to-end resolution of technical issues
Maintain documentation of service activities SOPs and knowledge base articles
Participate in governance audits site readiness checks and preventive maintenance schedules
Ensure compliance with ITIL processes and organizational security standards
Oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions in service delivery
Manage IT Service Management tasks to maintain high standards of service quality and efficiency
Handle Incident Management with precision to quickly resolve issues and minimize downtime
Provide expert support for end-user tools including Nexthink to enhance user experience and productivity
Support Macintosh OS X laptops ensuring optimal performance and user satisfaction
Utilize Service Now for efficient tracking and management of service requests and incidents
Ensure Windows systems are maintained and updated to meet organizational standards
Oversee networking operations to ensure reliable and secure connectivity across the organization
Deliver remote desktop support to ensure seamless operations in a hybrid work model
Collaborate with cross-functional teams to implement best practices and improve service delivery
Monitor system performance and implement improvements to enhance operational efficiency
Develop and maintain documentation for processes and procedures to ensure consistency and compliance
Provide training and guidance to team members to foster skill development and knowledge sharing
Qualification
Required
10 to 15 years of experience in Field Services and Deskside Support
Strong experience on Desktop Administration
Strong experience on Field Services Support
Strong experience on End-Users Support
Strong experience on Laptops/Image Deployment
Strong experience on Hardware Troubleshooting
Strong experience on Windows / MAC OS Basic Support
Strong experience on ITIL Framework
ITIL Foundation Certification
Microsoft Certified System Administrator
Proactive mindset
Strong technical acumen
Excellent stakeholder management skills
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase