Machinio · 13 hours ago
Client Experience Specialist (SaaS), North America
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $60K/yrMachinio is a fast-moving company transforming the machinery industry through technology, and they are seeking a Client Experience Specialist to enhance customer interactions with their SaaS product, Machinio System. The role focuses on managing client support, conducting training sessions, and ensuring client satisfaction while contributing to a collaborative team environment.
AgricultureB2BConstructionE-CommerceMarketplace
Responsibilities
Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts
Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses
Handle technical inquiries, troubleshoot, and escalate complex issues when necessary
Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively
Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients
Follow up on late payments, while learning and applying effective client retention strategies
Assist clients with updates, issues, and questions related to their Machinio System-powered website designs
Gather client feedback and testimonials to support marketing and product improvement efforts
Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions
Qualification
Required
Strong at building relationships and maintaining excellent customer interactions
Comfortable leading meetings with existing clients and conducting training sessions in person or virtually
Extremely patient, able to explain functions clearly, and present effective solutions
Highly detail-oriented and proactive in managing the work assigned to you
Impeccable attention to grammar and visual presentation
Quick to learn new systems and functionalities
Able to meet deadlines, manage tasks, and deliverables consistently
Passionate about processes, methods, and continuous improvement
A kind, genuine, and collaborative team player who thrives in group settings and enjoys contributing to a productive, goal-oriented team
Must be online, available, and actively working during scheduled hours to support clients and the team
Benefits
PTO
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life & disability Insurance
Retirement benefits/401(k)
Voluntary benefits
Company
Machinio
Machinio is a search engine for buying and selling new and used industrial equipment and machinery.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.04MKey Investors
Ritchie Bros
2018-07-10Acquired
2016-07-12Series A· $3M
2014-05-05Seed· $1M
Leadership Team
Robin Hargadon
General Manager
Recent News
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