Vantor · 1 day ago
Sr. Customer Success Manager (CSM) – Air & Space Programs
Herndon, VA
Full-time
Onsite
Senior Level
$134K/yr - $223K/yr
5+ years expVantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. They are seeking a Sr. Customer Success Manager to drive post-sales success across their Air & Space programs, ensuring customers realize the full value of Vantor’s geospatial and imagery solutions and serving as a trusted partner throughout the customer lifecycle.
Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Establish and maintain strong, trusted relationships with Space Force customers and strategic partners
Serve as the primary point of contact for customer communication, addressing inquiries and resolving concerns in a timely manner
Develop a deep understanding of customer missions, objectives, and success criteria
Act as the internal voice of the customer, advocating for customer needs across the organization
Develop and manage detailed project plans, schedules, and budgets for customer programs
Monitor execution, proactively identifying risks, issues, and dependencies to ensure on-time and on-budget delivery
Coordinate cross-functional teams to align resources and meet program milestones and objectives
Drive product adoption and usage by aligning Vantor’s solutions to customer mission needs
Partner with Account Executives to identify expansion opportunities and support account growth
Ensure customers fully realize the operational and strategic value of Vantor’s geospatial and imagery solutions
Ensure all deliverables meet required quality, performance, and compliance standards for U.S. Government customers
Define and track key performance indicators (KPIs) to measure program health and customer success
Communicate performance against KPIs and implement continuous improvement initiatives
Ensure contracted revenue is delivered and operational issues are resolved quickly by leveraging internal resources
Maintain current knowledge of government regulations, contracting requirements, and compliance standards
Ensure all project activities, deliverables, and documentation comply with applicable laws, regulations, and contract terms
Maintain detailed knowledge of assigned contracts and deliverables, partnering with Sales and internal teams to meet commitments
Identify, escalate, and resolve issues that may impact customer satisfaction or program success
Anticipate potential challenges and proactively develop mitigation strategies in collaboration with internal teams
Qualification
Required
Active Secret Clearance, with the ability to obtain TS/SCI
Minimum of 5 years of experience in Customer Success or related roles supporting U.S. Government customers and strategic partners
Strong knowledge of government contracting processes and regulatory environments
Demonstrated project management experience, including use of project management tools
Proven ability to drive product adoption and customer satisfaction in government or defense environments
Excellent communication, presentation, and relationship-building skills
Strategic mindset with experience creating and executing customer success plans
Deep understanding of geospatial, imagery, and software solutions supporting defense missions
Familiarity with U.S. Government procurement and acquisition processes
Ability to travel to customer sites across the U.S. approximately 50% of the time
Preferred
Active TS/SCI Clearance
Applied experience with Geospatial Information Systems (GIS) and Remote Sensing technologies
Benefits
Robust 401(k) with company match
Mental health resources
Student loan repayment assistance
Adoption reimbursement
Pet insurance
Company
Vantor
A spatial intelligence firm.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business Standard India
2025-12-27
2025-12-26
Company data provided by crunchbase