Customer Support Representative (Hybrid) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Homebase · 2 weeks ago

Customer Support Representative (Hybrid)

positionHouston, TX
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Homebase is a company dedicated to helping small businesses thrive through innovative tools and support. As a Customer Support Representative, you will act as a frontline advocate for customers, providing thoughtful support and guidance to enhance their experience with Homebase's products and services.

Home DecorInternetRetailRetail Technology

Responsibilities

Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
Understand customer needs and guide them toward the right Homebase features or plans
Educate customers on product functionality and best practices to drive successful onboarding
Handle a high volume of daily interactions while meeting performance metrics (efficiency, CSAT, call time, sales outcomes)
Use AI-enabled tools to assist with issue resolution, documentation, and productivity
Accurately document customer interactions and outcomes in internal systems
Stay current on Homebase product updates and process changes
Participate in team meetings, training sessions, and knowledge sharing
Take ownership of your results, learning from feedback, and continuously improve

Qualification

Customer service experienceCommunication skillsSaaS experienceFinancial software experienceAI tools proficiencyCuriosityAccountabilityTime managementOrganizational skillsAdaptabilityGrowth mindset

Required

1–3 years of customer service, support, sales, or call-center experience (SaaS experience is a plus, not required)
Strong written and verbal communication skills
Comfort navigating web and mobile applications
Ability to manage time, stay organized, and adapt in a queue-based environment
Willingness to learn and use AI tools as part of daily workflows
A growth mindset, curiosity, and a strong sense of accountability

Preferred

Payroll, time tracking, or financial software experience is a plus

Benefits

Stock options + 401(k) with 4% match
Medical, dental, and vision coverage + FSA options
20 days PTO (hourly) + company holidays
Up to 12 weeks of paid parental leave (after 6 months of service)
Life insurance + short/long-term disability coverage
Work From Anywhere Month + meeting-free weeks yearly
Meals provided, commuter benefits, team offsites, and Customer Days

Company

Homebase

twittertwittertwitter
Glassdoor3.4
company-logo
HomeBase is a home improvement and garden retailer.
dateFounded in 1979
location
Milton Keynes, Milton Keynes, GBR
people-size5001-10000 employees
web-link
http://www.homebase.co.uk/

Funding

Current Stage
Late Stage
Total Funding
$122.33M
2018-11-22Debt Financing· $122.33M
2018-05-25Acquired

Recent News

EIN Presswire
Online On-demand Home Services Market Anticipated to Grow at 14.8% CAGR Through 2029: Industry Report
2025-11-04
Business Live
Range and Wilko owner returns to profit after Homebase rescue deal
2025-10-11
Retail Week
Retail group behind Wilko and The Range returns to profit
2025-10-11
Company data provided by crunchbase