WEG Electric Corp. (USA) · 1 day ago
IT Service Desk Analyst
Duluth, GA
Full-time
Onsite
Entry Level
1+ years expWEG Electric Corp. is seeking an IT Service Desk Analyst to join their Information Technology team. The role involves providing support and maintenance for hardware, software, and system problems while ensuring timely resolution of support requests and assisting with IT projects.
Electrical & Electronic Manufacturing
Responsibilities
Field incoming support requests to the Service Desk and resolve or escalate problems quickly and effectively
Record, track, document problems and actions taken to final resolution
Process first-in first-out requests based on priority. Escalate unresolved issues to the appropriate team when required
Provide timely feedback and up keep communications on all support requests
Research, diagnosis and resolve issues via phone, email, chat, walk-ins in a timely, customer-focused manner
Provide installation, configuration, maintenance and troubleshooting support of computer hardware, software, desktop applications, printers, computer peripherals and other IT related devices
Evaluate and provide necessary support to access related requests
Assist with on-boarding and off-boarding procedures
Participate in PC setup using standard images, hardware and software
Test fixes to ensure problem(s) have been adequately resolved
Provide support for unified communications, desktop phones and conference rooms
Provide and assist in writing technical and support related documents for knowledge base articles
Maintain accurate updated documentation while performing essential job duties
Understand ITSM framework and perform service requests and adhere to SLAs
Assist other analysts with support, troubleshooting and fulfillment processes
Participate in IT projects, own specifics tasks, work independently and provide accurate communication
Other duties and tasks as assigned
Qualification
Required
Computer Information Systems or comparable job experience in Information Technology
Knowledge of infrastructure and computer hardware, software and applications
Knowledge of Windows operating systems - Windows 7, 10, 11, and iOS phone devices
Understanding of warehouse/shipping hardware, software, and printing
Experience in application support, O365, SAP, SSO, LAN, WAN, VPN technologies
Strong communication and documentation skills
1+ years' experience in an IT Service/Help desk setting or IT Support role
Experience in an IT environment supporting desktops, laptops, peripherals, mobile devices, networking
Tier 1 technical level support of computers, printers, and applications
Experience working in projects, above average troubleshooting skills, self-starter, and highly motivated
Preferred
Technical Certificate or Associates Degree preferred
Familiar with SAP functions and transactions is a plus
Company
WEG Electric Corp. (USA)
Founded in 1961, WEG has grown into a global solutions provider of industrial electrical technologies, being one of the largest manufacturers of electric motors in the world.
10001+ employees
H1B Sponsorship
WEG Electric Corp. (USA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase