Flint Group · 20 hours ago
Field Service Engineer - CT
Elgin, IL, US, 60123
Full-time
Onsite
Entry, Mid LevelFlint Group is seeking a Field Service Engineer to deliver outstanding technical support to customers. The role focuses on diagnosing and resolving hardware and software issues while ensuring peak performance of Xeikon products through on-site maintenance and administration of service records.
CommercialManufacturingPrinting
Responsibilities
Keep Technical Support (TSS) updated on current customer interventions
Escalate to TSS support if an issue cannot be resolved within one hour
Maintain effective part management, including handling Part Returns (RMAs)
Proactively communicate with customers regarding service issues and promptly address their concerns
Keep customers informed about the current onsite ETA
Collaborate closely with customers to understand their technical needs and challenges
Ensure punctuality and leave the site in a better condition than upon arrival
Keep SMAX work orders current: Labor time, activity logs, RMAS
Accurately mark machines up and down in real time Via SMAX
Provide detailed activity logs on troubleshooting, resolutions
Ensure time cards are accurate and entered daily
Complete all necessary Litmos classes before due dates
Participate in training programs to enhance technical skills
Ensure all expenses are submitted the following Monday of travel
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals
All other duties as assigned by management
Qualification
Required
High School diploma or GED required; Associate's or Bachelor's Degree preferred and/or equivalent experience
Ability to travel frequently, both domestically and internationally, by car and plane
Valid Driver's License required
Excellent judgment, discretion, and problem-solving skills
Customer service-oriented with the ability to remain calm and professional in stressful situations
Detail-oriented with the ability to work effectively under pressure while meeting deadlines
Proficient in Internet software, E-mail, Microsoft Excel, and Word
Ability to lift and/or move various weights, including up to 100 pounds
Willingness and availability to work various hours, including weekends and on-call
Ability to work independently without direct supervision
Ability to travel up to 100% is required
Preferred
Associate's or Bachelor's Degree preferred and/or equivalent experience
Prior experience in break/fix, electrical/mechanical repair preferred
Knowledge of the printing industry is a plus
Company
Flint Group
Flint Group is dedicated to bringing colour and function to the printing and packaging products that consumers touch.
Founded in 2005
5001-10000 employees
H1B Sponsorship
Flint Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2014-04-10Acquired
Leadership Team
Hitesh Sheth
North America CFO
Recent News
Seattle TechFlash
2025-07-19
Company data provided by crunchbase