Hyatt Centric · 3 hours ago
Human Resources & Operations Coordinator
Key West, FL
Full-time
Onsite
Entry, Mid LevelHyatt Centric Key West is seeking a dedicated and organized Human Resources & Operations Coordinator to join their resort team. The role involves assisting with essential HR functions and supporting operational functions for the spa and restaurant, ensuring smooth operations and a positive workplace culture.
Hospitality
Responsibilities
Process payroll each Monday, ensuring all colleague hours are accurately recorded and submitted in a timely manner. Verify payroll data for any discrepancies and ensure compliance with Hyatt’s payroll guidelines
Assist with recruiting efforts by posting job openings, reviewing applications, conducting phone screenings, and scheduling interviews. Help coordinate interviews between hiring managers and candidates
Lead the onboarding process for new colleagues, including preparing new hire paperwork, conducting orientation, and ensuring all necessary documentation is collected and accurately entered into HR systems
Maintain accurate and up-to-date colleague files in HR systems, ensuring compliance with company policies and legal requirements. Regularly audit files for completeness and accuracy
Facilitate new hire orientation sessions once per quarter, providing essential information to new colleagues about Hyatt’s policies, benefits, and company culture. Ensure they feel welcomed and informed
Plan and execute various colleague events to promote engagement, recognition, and a positive work environment. Assist with organizing receptions, celebrations, and other HR initiatives
Use Hyatt’s HR systems to manage colleague data, track performance, monitor compliance, and assist with reporting
Provide administrative support to the HR team, such as preparing reports, scheduling meetings, and assisting with HR projects as needed
Develop and implement marketing strategies to increase spa visibility and revenue, including social media, email marketing campaigns, and partnerships with local businesses and influencers
Oversee daily operations and preparation of the spa, ensuring all treatments, appointments, and client needs are met with excellence. Ensure spa cleanliness and maintenance are upheld to Hyatt standards
Collaborate with management to identify opportunities for increasing spa revenue through promotions, packages, and cross-selling with other hotel services
In collaboration with ADOO, assist in training and managing spa staff, ensuring efficient and professional service delivery. Provide support for the scheduling and staffing of the spa, ensuring appropriate coverage and optimal guest satisfaction
Monitor guest feedback and implement improvements to enhance the spa experience. Ensure high levels of satisfaction and promote repeat business
Assist in the creation and execution of marketing initiatives for Four Flamingos, including social media management, influencer engagement, email campaigns, and local outreach efforts
Support the restaurant in developing and maintaining its brand identity in the local community and beyond. Help create content for promotional materials and digital platforms
Assist in planning and promoting special events, menu launches, and promotions at Four Flamingos to drive traffic and increase revenue
Provide administrative assistance for restaurant operations, including tracking inventory, processing orders, and supporting the management team with daily operational tasks as needed
Qualification
Required
Previous experience in human resources, marketing, or operations, preferably in a hospitality setting
Strong organizational skills and the ability to multitask effectively
Attention to detail and accuracy, particularly with payroll, colleague files, and marketing materials
Excellent communication skills, both written and verbal
Proficiency in HR systems, Microsoft Office Suite (Excel, Word, Outlook), and basic marketing tools (social media platforms, email marketing software)
Ability to work independently and manage time effectively
Ability to maintain confidentiality and handle sensitive information with discretion
A positive caring attitude, warm smile, and the ability to contribute to a collaborative team environment
Availability to work full time, typically Monday through Friday from 8:30 am to 5:00 pm
Benefits
Health insurance at 30 days
Immediate PTO
A 401k + company match
Tuition reimbursement
Discounted and complimentary rates on Hyatt's across the world
Free meals & parking during shifts
Company
Hyatt Centric
Hyatt Centric hotels are located in the heart of the action, serving as the perfect spot for exploring all your destination has to offer.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase