City of Seattle · 15 hours ago
Energy Bill Assistance Business Process Improvement Graduate Intern
Seattle, WA
Internship
Hybrid
Intern
$27.67/hr - $27.67/hrSeattle City Light, a department of the City of Seattle, is a leader in energy efficiency and environmental stewardship. They are seeking an intern to help identify and address opportunities for improving bill assistance programs aimed at helping customers manage utility bill burdens.
GovernmentInformation ServicesInformation TechnologyInternetNon Profit
No H1B
Responsibilities
This internship will play an important role in helping inform and document the process of evolving our existing bill assistance programs in a way that systematically addresses unmet customer needs, energy burden, barriers to program access, and any inequitable service provision findings identified via the evaluation
The intern will co-create, with the intern supervisor and Customer Operations team, a business process improvement strategy that touches all aspects of bill assistance program delivery. The primary internship work product will be a series of program operations resources intended to fill existing gaps in documentation and capturing opportunities for quick-win process improvements
The intern will also assist in mapping expected changes to program design and operations, identifying change management, training/retraining and impacts to associated workstreams and systems. The intern’s research in best practices among peer programs and utilities will inform process improvement recommendations developed by the intern as well
Qualification
Required
Enrolled in an accredited graduate program during their internship
Graduate students will need to maintain a 3.0 GPA or above throughout the internship
Preferred
Enrolled in an academic program with focus on Public Administration, Public Policy, Social Work or Business Administration
Education and/or experience with business process improvement, organizational theory, organizational change management, and program evaluation, especially with an emphasis on not-for-profit social or environmental services, is highly desired for this position
Knowledge of energy equity concepts, including energy burden and highly impacted communities
A passion for systematically addressing and remedying institutional injustice
Experience with MS office suite of products, especially Teams and SharePoint
Benefits
Subsidized ORCA pass
Accrue sick time that can be used after 90 days of employment
Company
City of Seattle
City of Seattle is a government website of all information and services related to city of Seattle.
Founded in 1851
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Lu
Chief Operating Officer - Finance and Administrative Services Department
Marco Lowe
Chief Operating Officer for the City of Seattle
Recent News
Government Technology US
2025-12-20
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