Ivy Rehab Network · 4 days ago
Front Office Business Partner
Edison, NJ
Full-time
Hybrid
Mid Level
$55K/yr - $57K/yrIvy Rehab Network is a dedicated provider of physical therapy and related services, seeking a Front Office Business Partner to enhance patient satisfaction and operational efficiency. This role involves managing front office performance, coaching staff, and collaborating with various departments to improve operational metrics across multiple clinic locations.
ConsultingFitnessHealth CareTherapeuticsWellness
Responsibilities
Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.)
Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc
Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
Ensure compliance with all front office operational procedures and best practices
Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary
Collaborate with Clinical Directors to provide remote front office coverage
Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures
Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates
Qualification
Required
Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy
Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting
Ability to lead by example and inspire others to perform at their highest level
Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies
Organizational and time management skills with a proven ability to meet deadlines
Proficient in Microsoft Office, EMR and other technical software
Solid understanding of revenue cycle and financial impacts of operational decisions
Ability to prioritize tasks and delegate when appropriate
Benefits
Eligibility for full benefits package beginning within your first month of employment.
Generous PTO (Paid Time Off) plans and paid holidays.
Company
Ivy Rehab Network
Ivy is a rapidly growing network of best-in-class outpatient physical, occupational, speech and ABA therapy clinics throughout the United States.
Founded in 2003
5001-10000 employees
H1B Sponsorship
Ivy Rehab Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-05-08Acquired
Leadership Team
Michael Rucker
CEO
George Batton
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase