Truist · 15 hours ago
Business Performance & Metrics Strategist
Charlotte, NC
Full-time
Onsite
Senior LevelTruist is a financial services company seeking a Business Performance & Metrics Strategist. This role is responsible for translating enterprise and operational performance data into insights for executive leadership and maintaining performance metrics and dashboards for the Care Center.
BankingFinanceFinancial Services
No H1B
Responsibilities
Independently lead Enterprise Tech business operations projects or business analytics use case execution, including collaboration with stakeholders to define requirements, as well as delivery of finished project to meet agreed success criteria
Mentor technical practitioners supporting ET performance reporting and business analytics efforts. Guide the team on the methods and tools to support business reporting, in accordance with Truist data management standards
Maintain division performance measure business definitions and calculation logic
Execute performance management status routines, including collecting monthly performance results and action plans
Prepare materials for reporting of performance results and related action plans through processes defined for the business unit
Identify and implement Continuous Improvements to create efficiencies in the running of the organization (including creation and maintenance of polices, standard operating procedures, and/or job aids, and process automation)
Establish and maintain relationships with key stakeholders and partners
Qualification
Required
Bachelor's degree and/or equivalent experience and related training
Experience with Program Management or Project Management (very large initiatives with multiple Project Managers)
Proven experience in a leadership role overseeing business operations within a technology organization
Extensive experience managing multiple highly complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints
Exceptional financial acumen with experience managing budgets and financial tracking
Proficiency in data analysis, reporting, and executive-level presentations that can be tailored to meet a broad range of audience and levels
Strategic thinker with a demonstrated ability to align operational efforts with broader business objectives
Extensive understanding of Project Management principles, agile methods and techniques
Requires advanced technical and business knowledge in policy development
Outstanding analytical skills with attention to detail
Outstanding documentation, organization, time management, and problem-solving skills
Ability to build consensus with technology and business teams in order to work through others in achieving desired results and objectives
Knowledge of the appropriate application of data and analytics capabilities, such as visualization and data science tools
Flexibility in response to change
A detailed understanding of business
Retail background a plus
Extensive diplomacy and conflict resolution skills
Sound team building and interpersonal skills required to effectively manage a multi-faceted project throughout the deliverable process
Exceptional problem-solving skills: able to anticipate technical and project barriers and adjust approach based on research and experience
General knowledge of several major and related systems and how they are integrated
Preferred
Executive storytelling: Previous experience crafting C-suite and Board-ready performance narratives
Dashboard mastery: Advanced expertise in designing executive-level KPI dashboards and visual insights
PowerPoint & Excel expert: Ability to create Executive level presentations, models, and automated reports
AI & GenAI fluent: Leverages AI to accelerate insights and reporting
Single source of truth: Previous experience with establishing governance to formulate a consistent, aligned narrative with the appropriate control points
Narrative control point: Ensures consistent, aligned outbound messaging
Strategic mindset: Connects metrics to enterprise priorities and outcomes
Executive presence: Communicates with confidence and discretion
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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