ITAC Solutions · 20 hours ago
Technical Support Manager
Birmingham, AL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yrITAC Solutions is seeking a Technical Support Manager to lead a hands-on team and collaborate with executive IT leadership. The role focuses on delivering high-quality support and managing service standards across multiple offices.
B2BConsultingHuman ResourcesInformation TechnologyLegalSmall and Medium BusinessesStaffing Agency
No H1B
Hiring Manager
Leslie (Garcia) Shea, MSOL
Responsibilities
Lead and manage the desktop support team across multiple offices
Ensure high-quality provisioning, documentation, and checklist adherence
Resolve complex or escalated support issues
Monitor service levels, trends, and performance metrics
Enforce endpoint security, patching, and device compliance
Manage vendors, assets, and ITSM tooling
Champion efficiency and attorney-focused service delivery
Qualification
Required
Strong leadership style with a decisive, Type-A mindset
Hands-on experience with Microsoft 365 and Intune governance
Ability to lead under pressure and prioritize executive productivity
Experience managing distributed support teams and assets
Comfort enforcing security, standards, and accountability
Benefits
High-visibility role working directly with executive IT leadership
Leadership ownership over a multi-office support environment
Hybrid schedule with one remote day per week
Opportunity to shape service standards and team performance
Exposure to modern endpoint management, security, and legal-tech tools
Bonus Eligible
Company
ITAC Solutions
ITAC Solutions is a staffing and recruiting company offering engineering and accounting staffing services.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Baughman, PHR, SHRM-CP, TSC, CSP
Chief Administrative Officer / Vice President of Recruiting / Integrator
JG Carver
Partner
Recent News
Birmingham Business Journal
2025-01-31
Company data provided by crunchbase