EMSAR - Equipment Management Service and Repair · 1 week ago
Service Center Technician I
Billerica, MA
Contract
Onsite
Entry Level
1+ years expEMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair, and installation services. The Service Center Technician I will support the company's mission by performing preventative maintenance, minor repairs, and ensuring customer satisfaction with the services provided.
Health CareMedicalMedical Device
Responsibilities
Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment
Responsible for customer satisfaction pertaining to services provided
Responsible for following quality practices specified by CSA/EMSAR and product vendors
Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system
Provides accurate and timely reporting of service status and escalations pertaining to services
Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment
Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks
Promotes teamwork and cooperation between CSA associates and customers
Works regularly with the appropriate dispatcher for work assignments
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment
Follows client quality requirements pertaining to services provided
Supports and applies appropriate quality system processes
Other Duties as assigned
Qualification
Required
Excellent understanding of electronics and mechanical repair
Excellent troubleshooting skills
Ability to work independently and in teams
Excellent verbal and written skills
Ability to focus clearly on the customer
High School diploma or equivalent
1 year hands on experience repairing machines or electronic instruments in vacuum industry or similar area
A Trade school diploma, Associates degree (or better) in mechanical or electrical systems and 6 months hands repairing machines or electronic instruments in vacuum industry or similar area
Equivalent work experience will be considered in lieu of a degree
Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear
The employee frequently is required to stand, walk, and sit
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Able to lift up to 50 pounds
This job considered to be generally sedentary although standing for prolonged periods might be required
Company
EMSAR - Equipment Management Service and Repair
EMSAR is a medical device company specializing in emergency and medical equipment repair services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Newman
President & Chief Financial Officer
Jonielle Dedman, MBA
Chief Operating Officer
Company data provided by crunchbase