Airbnb · 5 days ago
Process Strategy and Optimization Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$129K/yr - $152K/yr
10+ years expAirbnb is a global company that connects hosts and guests through unique stays and experiences. The Process Strategy and Optimization Manager will lead initiatives to enhance user experience, reduce fraud and safety risks, and optimize operational efficiency within the Fraud and Safety Operations team. This role requires strong leadership and the ability to drive cross-functional collaboration to achieve strategic goals.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Translate operational needs into product, policy, and system requirements — serve as the voice of Operations in discussions with Policy, Product, Engineering, Data Science, and Shared Services
Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans
Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends
Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices
Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption
Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects
Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization
Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights
Collaborate closely with PSO peers, contributing to the growth, cohesion, and strategic maturity of the team
Qualification
Required
10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery
Demonstrated success driving continuous improvement and operational optimization in complex, global organizations
Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs
Experience implementing quality assurance frameworks and process governance to maintain high operational standards
Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment
Strong organizational, project management, and stakeholder communication skills
Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments
Preferred
Bachelor's or Master's degree in Engineering, Science, or a related field (Engineering preferred)
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-20
2026-01-17
Company data provided by crunchbase