Promoboxx · 11 hours ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelPromoboxx is a retail marketing platform powered by brands, that allows brands to support local retailers via relevant, compelling digital content on a regular schedule. The Customer Support Specialist role is an entry-level position responsible for monitoring customer inquiries and providing support, while also pursuing growth within the company.
AdvertisingBrand MarketingLead GenerationLocal AdvertisingMarketing AutomationRetail Technology
Responsibilities
Monitoring inbound emails, voicemails, and live chats
Becoming a product expert in the Promoboxx platform
Conducting 1:1 platform training
Supporting our internal team members with platform questions or technical difficulties
Learning all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently
Working with our team supporting some of the best-known consumer brands and their retailers
Learning the Promoboxx platform and gaining hands-on experience with social media marketing
Owning our Support inboxes and utilizing template base replies and AI to respond to user inquiries
Making outgoing calls to train retailers 1:1 per request
Answering general questions about the Promoboxx platform and its functionality for external and internal users
Acting as a facilitator for the Customer Services teams and the Product/Engineering teams
Assisting with other necessary work as needed
Qualification
Required
You must submit your maximum 2-minute video answering 'Why are you the best candidate for this role?' as a Loom link in the provided field in this application. Applications without the required video element will not be considered at this time
Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently
Work with our team supporting some of the best-known consumer brands and their retailers
Learn the Promoboxx platform and gain hands-on experience with social media marketing
Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
Make outgoing calls to train retailers 1:1 per request
Answer general questions about the Promoboxx platform and its functionality for external and internal users
Act as a facilitator the Customer Services teams and the Product/Engineering teams
Assist with other necessary work as needed
You're ambitious and have excellent written and verbal communication skills
You have a strong sense of pride in your own work without the need for continuous management
You are comfortable with measurements of success that do not center as much around KPIs but more around your confidence, quality and independence of your work
Articulate and charismatic on the phone and in written communications
Uses patience and empathy when interacting with customers
Willingness to learn and work at a rapid pace, while implementing time management
Ability to function as both an individual contributor and a member of the team
Strong analytical skills
Extremely strong communication skills
Internal motivation to do your best work every time
A technologically inclined mind
Preferred
Bachelor's Degree preferred
Benefits
Competitive base and health benefits, stock options, 401K match program
100% remote!
Unlimited flexible PTO
An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
Opportunities for growth within the company, particular in the Customer Services realm
Daily exposure to Upper Management
Employee rewards program and other professional development opportunities
Full tech package
Company
Promoboxx
A software platform for brands to engage their retailers with brand-compliant digital marketing, driving better business outcomes.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.7MKey Investors
Techstars
2016-09-15Series A· $8.2M
2012-12-04Seed· $1.38M
2012-03-22Seed· $0.29M
Leadership Team
Mark Ruthfield
Chief Revenue Officer & Chief Operating Officer, Senior Executive Leadership Team
Recent News
2025-01-09
Company data provided by crunchbase