City of Fort Worth · 4 hours ago
Customer Service Representative l
Fort Worth, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $21.76/hr
0+ years expThe City of Fort Worth is one of the fastest growing large cities in the U.S. and is seeking a Customer Service Representative I for its Property Management Department. The role involves greeting visitors at City Hall, assisting with inquiries, and maintaining visitor records.
Business DevelopmentConsultingGovernment
No H1B
Security Clearance Required
Responsibilities
Greet all visitors entering City Hall with quality customer service
Serve as the initial point of contact for all visitors’ questions and concerns
Validate visitors for meetings with designated City staff in all City Departments
Escort visitors to their destination at the building, including assistance to access each floor
Assist with the registration of visitors and maintain and update visitor logs and records daily
Respond to customer inquiries and complaints in a timely and efficient manner, resolve problems within area of assignment, explain applicable policies and procedures to visitors and enforce adherence, as required
Qualification
Required
High school diploma/GED and no previous experience required
Valid Texas driver's license
CJIS clearance
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class
Preferred
Knowledge of effective methods and techniques of customer service, including critical thinking, ability to communicate clearly and concisely, both orally and in writing, and respond to requests and inquiries from visitors
Knowledge of principles and practices of data entry and record keeping, including the ability to maintain and update a variety of accurate files, records and reports
Knowledge of modern office procedures, methods and equipment including computers and knowledge of MS Office software
Bi-lingual (English and Spanish) preferred
Benefits
11 Paid Holidays
Medical
Dental
Vision
Paid Time Off
Pension Plan
Professional Development Opportunities
Company
City of Fort Worth
City of Fort Worth is the local Government authority.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Courtney August
Human Resources Business Partner
Garry Brandenburg
Chief Safety Officer, Transportation & Public Works / City of Fort Worth, TX
Recent News
2025-11-09
2025-10-19
2025-10-07
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