Bucksport Regional Health Center · 2 days ago
Business Office Supervisor
Bucksport, ME
Contract
Onsite
Mid, Senior Level
3+ years expBucksport Regional Health Center is seeking a Business Office Supervisor to provide leadership and oversight for the billing team. The role focuses on staff supervision, process improvement, and ensuring compliance with healthcare regulations while delivering excellent customer service.
DentalHealth CareHealth DiagnosticsHospital
Responsibilities
Provide onsite supervision and support to the billing office staff, including billing, collections, and patient account representatives
Foster a positive work environment and encourage professional growth
Provide coaching for continuous improvement
Reconciliation of all bank deposits and payments (cash, checks, EFT, CC) to EMR
Manages relations with contracted revenue cycle management company and provides data for vendor to post payments and remittance advices/ERAs to EMR
Posts patient payments and prepares bank deposits
Assists with accounts payable when needed
Point of contact for delivery and mail
Oversight of administrative supplies to include ordering and maintaining supply levels for all BRHC locations. Works with clinical team for various clinical deliveries
Monitor accounts receivable and implement strategies to reduce outstanding balances
Ensure adherence to HIPAA, HRSA, company policy and other regulatory requirements
Supports audits and implements corrective actions as needed
Resolve patient billing inquiries and complaints professionally and promptly
Support sliding fee discount program administration and income verification processes
Develop and implement policies and procedures for efficient business office operations
Collaborate with clinical and administrative teams to ensure accurate patient data and billing codes
Assist in resolving escalated patient billing inquiries through collaboration with billing team and other members of BRHC as needed
Ensure proper documentation and reporting for HRSA programs, including Sliding Fee Discount Program
Monitor adherence to federal guidelines for patient billing and income verification
Provides backup coverage for billing team members and other functions as needed
Performs other clerical and administrative duties and tasks as assigned
Provides back up for other Patient Account Representatives
Qualification
Required
Associate's or Bachelor's degree in Business, Finance, or Healthcare Administration preferred
Minimum 3 years of supervisory experience in an administrative, business, or healthcare setting
Familiarity with billing processes and revenue cycle concepts (training provided if needed)
Computer experience using Microsoft Office software products required
Strong leadership, organizational, communication, and problem-solving skills
High School diploma or equivalent with emphasis on office and business skills including keyboarding, filing, and multi-tasking, required
Preferred
Proficiency in use of billing software applications preferred not required
Company
Bucksport Regional Health Center
Bucksport Regional Health Center provides primary health care services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.06MKey Investors
Maine Cancer Foundation
2025-12-14Grant· $0.06M
Leadership Team
Mark Hankinson, PT, MBA, FACHE
Chief Operating Officer and Compliance Officer
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