Ridgeline · 3 days ago
Senior Project Lead, Customer Experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$183K/yr - $210K/yr
10+ years expRidgeline is an innovative company transforming investment management technology. As a Customer Experience Project Lead, you will lead end-to-end implementations of their enterprise cloud software, engaging with internal teams and customer stakeholders to ensure successful project delivery.
Artificial Intelligence (AI)Information TechnologySoftware
No H1B
Responsibilities
Lead end-to-end customer implementations of Ridgeline’s enterprise platform with confidence and accountability
Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline’s standards
Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams
Manage project budgets and schedules with precision, balancing efficiency and adaptability
Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes
Build trusted relationships with both internal and external partners, influencing through clarity and integrity
Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence
Qualification
Required
Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field
10+ years of experience leading enterprise software implementations for investment management clients
Deep understanding of investment management workflows including front and back office operations
Strong command of project management practices and methodologies; proven ability to manage cross-functional resources
Exceptional organizational and time management skills with a hands-on, proactive approach to problem-solving
Strong interpersonal skills, capable of engaging with senior leadership and managing multiple stakeholder relationships
Demonstrated curiosity and ability to quickly learn and adapt to new technologies
Willingness to leverage AI tools such as ChatGPT to improve project efficiency and communication
Domestic travel 25–50%
You must be work authorized in the United States without the need for employer sponsorship
Preferred
Familiarity with Agile principles and software development life cycles
Proficiency with project management and collaboration tools like JIRA, Confluence, Mavenlink, Slack
Understanding of cloud technology concepts including AWS, APIs, and serverless infrastructure
Relevant project management certifications such as PMP, CAPM, or PRINCE2
Benefits
Unlimited vacation
Educational and wellness reimbursements
$0 cost employee insurance plans
Company
Ridgeline
Ridgeline is a computer software company that specializes in software development to deliver for the investment management industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Blair
Chief Executive Officer
Lisa Faucher
SVP, Enterprise Operations
Recent News
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