Ski Butlers · 17 hours ago
In-House Technician
Steamboat Springs, CO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrSki Butlers is a global leader in ski and snowboard rental delivery, committed to providing exceptional customer experiences. The In-House Technician will be responsible for welcoming guests, outfitting them with equipment, and ensuring a seamless service experience throughout their stay.
RentalSkiingSporting Goods
Responsibilities
Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:
KCR #1: On Time - arriving within 5 minutes of the agreed upon time
KCR #2: Communication - setting clear expectations around the entire scope of service
KCR #3: Equipment - choosing the right equipment for each guest given their skills and current conditions at the resort
Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
Providing retail recommendations and upselling when appropriate to ensure the guest has everything they need to enjoy their ski vacation
Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
Setting up the next shift and future team members for success
Enhance the overall skier experience
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
Anticipating guest needs
Snow removal
Re-stock amenities, retail items, and rental gear as needed
Ability to work confidently in a fast-paced environment
Qualification
Required
Expect weekend and holiday work
Daily operations broken into morning, evening, or split shifts
Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements
Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
Providing retail recommendations and upselling when appropriate to ensure the guest has everything they need to enjoy their ski vacation
Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
Setting up the next shift and future team members for success
Enhance the overall skier experience
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
Anticipating guest needs
Snow removal
Re-stock amenities, retail items, and rental gear as needed
Ability to work confidently in a fast-paced environment
Preferred
Previous hospitality experience preferred, not required!
Benefits
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday•
Barring blackout dates at Deer Valley
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Company
Ski Butlers
Ski Butlers specializes in and ski and snowboard rental delivery to over 35 North American Ski Resorts.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jake Hardy
Chief Operating Officer
Justin DiAntonio
Park City Partnerships and Operations Manager
Company data provided by crunchbase