Digital Federal Credit Union · 2 days ago
Assistant Branch Manager, Waltham, MA, Full-Time, Onsite
Waltham, MA
Full-time
Onsite
Entry, Mid Level
$33.70/hr - $37.90/hr
2+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. The Assistant Branch Manager will assist the Branch Manager in creating a sales and service culture, managing branch operations, and leading staff to achieve sales goals while ensuring excellent member service.
BankingFinanceFinancial Services
No H1B
Responsibilities
Support Success Sharing by achieving individual and branch sales goals
Work with the Manager to develop and implement sales strategies, coach the staff to achieve sales goals and oversee branch sales
Oversee the member service experience, and effectively manage expenses
Support the manager in overseeing branch operations, including ATM Custodian when required
Assure branch staff completes all required compliance training and adheres to all compliance policies
Promptly resolve Information Systems and Facility maintenance issues
Perform all Branch Team Leader, Member Service Representatives, and Teller duties as needed
Manage all aspects of staff performance
Provide training, timely review of performance progress and maintain performance documentation for MSRs and MSR Specialists
Coach staff to minimize errors and violations of policy and procedures
Assure that performance evaluations and monthly meetings with staff (MSRs and MSR Specialists) are completed on time
Coach for growth and career development
Respond to all member complaints and concerns in a timely manner
Support the Branch Manager in building strong positive partnerships with local businesses and SEGs
Identify and refer new business and SEG opportunities to Manager
Attend chamber and networking events
Perform MSR duties as needed, which includes having knowledge of all DCU products and services
Open new memberships and new accounts, conduct Notary Public services and Signature Guarantees
Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings
Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages
Support the branch manager in managing operations by assuring compliance with policies, procedures, and security
Demonstrate and coach staff to promote self-service with members
Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions
Continuously identify efficiencies and process improvement areas
Perform other job-related duties as assigned
Qualification
Required
High School Diploma
Proven leadership abilities
Excellent verbal and written communication skills
Strong technical knowledge (Word, Excel, Email)
Ability to obtain NMLS Certification
Preferred
College Degree
Two to three years of supervisory and sales management experience
Prior lending experience
Branch operations knowledge
Bilingual skills
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
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