Henry AI (YC S24) · 6 days ago
Director of Customer Success
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expHenry AI is a fast-growing startup transforming the commercial real estate industry with innovative AI solutions. They are seeking a Director of Customer Success to manage the customer lifecycle, design scalable programs, and ensure client satisfaction and engagement.
Generative AIReal EstateSaaS
Responsibilities
Make the customer an evangelist of Henry AI
Build on our culture of customer obsession. Every touch point a client has should feels like they are staying at the Four Seasons
Be fast as lightening when it comes to responding to our customers. We need to be extremely proactive and responsive whether we are handling implementation, support, or general product feedback
Develop an end to end custom plan for every customer we onboard with clear SLAs for success including activation, usage, and general customer sentiment
Listen to the customer like your life depends on it. Partner with Product and ENG to align roadmaps with client needs
Build and track key metrics (NRR, health scores, NPS) to measure impact and adjust quickly
Lead strategic account reviews and help shape client expansion strategies
Qualification
Required
2-4 years in Customer Success or Account Management
Background at a top-tier Series A-C company with experience scaling a team
Strong relationship-building skills
Experience turning insights into action, and action into measurable results
Comfortable in a fast-changing environment with a bias toward action
Ability to commit to 5-days a week in our SoHo office
Benefits
Best in class comp.
Benefits, perks, and a generous equity package
Company
Henry AI (YC S24)
Henry helps commercial real estate professionals turn raw deal data into polished, on-brand decks in minutes. Built for closers, not marketers.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$4.8MKey Investors
Y Combinator
2025-02-20Seed· $4.3M
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase