Pilot Company · 6 days ago
Specialist, Team Member Relations
5508 Lonas Drive, Knoxville, TN
Full-time
Onsite
Entry Level
1+ years expPilot Company is an industry-leading network of travel centers with a commitment to a people-first culture. The Specialist, Team Member Relations will perform routine activities related to employee relations, policy, and compliance matters, including resolving team member complaints and collaborating with HRBPs to support team members and guests.
Retail
Responsibilities
Assign, monitor and investigate team members and guest complaints; escalate when necessary
Monitor and review background and MVR results; escalate when necessary
Resolve common team member operational questions and concerns; escalate when necessary
Collaborate with HRBPs and business leaders to resolve team member and guest issues
Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Qualification
Required
High school diploma or equivalent certificate required
General knowledge of all company policies
General knowledge of federal and state laws concerning labor relations
Intermediate Microsoft Office skills
Strong organizational skills with attention to detail
Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Demonstrate integrity and ethical behavior including but not limited to confidentiality
Able to work evenings, weekends and odd hours as needed
Preferred
Bachelor's degree in business administration, human resources management, employee relations or related field preferred
Minimum one (1) year experience in human resources related field preferred
Benefits
Nation-wide Medical Plan/Dental/Vision
401(k) Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Weekly Pay
Company
Pilot Company
We are a growth company focused on innovative solutions across our retail, energy and logistics operations.
10001+ employees
H1B Sponsorship
Pilot Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (18)
2023 (21)
2022 (31)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Adam Wright
Chief Executive Officer
John Boardman
Division Chief Financial Officer
Recent News
Yahoo Finance
2023-03-30
2022-07-15
Company data provided by crunchbase